Kekeletso Molebatsi

Dedicated and customer-focused call center agent with 3 years of experience handling inbound and outbound customer interactions. Skilled in resolving customer inquiries, managing complaints professionally, maintaining high customer satisfaction levels, meeting performance targets. Strong communication, problem-solving and multitasking abilities with a proven commitment to delivering excellent customer service.

Support consultant - 4-sure technologies solutions

(2024-01 - 2026-12)

• Handled an average of 80-100 customer calls daily.
• Assisted customers with product information, account inquiries and service request.
• Updated customer information accurately in the CRM system.
• Achieved and maintained service level and quality assurance targets.
• Escalated complex issues to supervisors when necessary.

N6 - Business management - Sedibeng tvet college (2017-01 - 2019-12)

Matric (Grade 12) - Lekoa-shandu secondary (2015-12)