Keletso Kgwale
IT Helpdesk Support
Hire this person
Send a job offer directly to this candidate
About
IT professional with over 3 years of experience in troubleshooting and problem-solving. Skilled in customer engagement and providing effective solutions. Bringing strong IT skills to add value to organizations.
Experience
IT Helpdesk Support at Catagor Pty (2025-08 – Present)
- Provide first-line technical support to users (remote and onsite)
- Log, track, and manage support tickets in a helpdesk system (Odoo)
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Configure and troubleshoot phone desks (Yealink and Grandstream)
- Set up and manage user accounts (e.g., Active Directory, email, permissions)
- Reset passwords and handle access-related issues
- Support Microsoft 365 / email systems (Outlook, Teams, SharePoint)
- Diagnose and resolve connectivity issues (LAN, Wi-Fi, VPN)
- Install and update operating systems and software applications
- Perform routine system maintenance and updates
- Assist with printer setup, troubleshooting, and maintenance
- Assist with onboarding and offboarding of employees (IT setup)
- Back up and restore data when required
- Support remote working tools and environments
IT Supports at Digital Learning Hub (Edunova) (2023-03 – 2025-07)
- Configuring LAN equipment (Gateway, Access Points and Servers)
- Small office support that consists of 30 learning laptops and staff members.
- Daily engagement with customers on the basis of services we provide.
- Repair and or upgrade customers laptops.
IT Support Intern at OTIS Elevator (2021-11 – 2022-12)
- Managing IT inventory and making sure IT equipment is returned and is with an assigned staff member.
- Provide IT solutions to both remote and office based staff.
- Prepare IT equipment (laptop+ Mobile)for new employees.
- Troubleshooting and escalating issues according to the rank.
- Troubleshooting Microsoft Office issues.
- Liaise with vendors with issues regarding IT equipment.
Education
Diploma In IT Network Management - NQF Level 6 in IT Network Management – Rosebank Collage (2016-01 – 2018-12)
National Senior Certificate - Matriculant – Hulwazi Secondary School (2015-01 – 2015-12)
Cybersecurity Certificate in Cybersecurity – Altron Bytes PS (2019-11 – 2020-12)
ComptiA A+, ComptiA N+ and CCNA – IT Academy (2023-06 – 2024-06)
