Kelly Dampies

Business development and commercial professional with 6+ years of experience across e-commerce, marketplace growth, customer engagement, sales support and business operations. Experienced in client relationship building, customer retention, seller pipeline management, category growth, promotional campaigns, product optimisation and CRM reporting. Most recently completed a three-month contract with Red Espresso, supporting customer sales, stock planning, fulfilment and e-commerce marketplace operations.

Strong communicator with commercial awareness, relationship-building ability and a customer-first approach.

Customer Success and Sales Associate - Red Espresso

(2026-06 - 2026-08)

Managed local customer sales orders from receipt through fulfilment and dispatch, ensuring accurate and timely completion.

• Coordinated order planning, stock preparation, invoicing, documentation, scheduling and shipment requirements.
• Held regular client meetings to understand business requirements, review demand and identify opportunities to grow existing business and expand product selection.
• Collaborated with clients and internal teams to identify opportunities for new product selection and increased sales.
• Managed the Red Espresso product range across Amazon SA, Takealot and other relevant e-commerce platforms, supporting online availability and marketplace operations.
• Monitored stock availability, demand patterns and future requirements, communicating supply needs to production and operations teams.
• Coordinated with logistics, warehouse and finance teams to resolve fulfilment issues and maintain strong customer relationships.
• Provided customer support and resolved order, delivery and stock-related queries while maintaining a professional service standard.

Business Development Administrator - Takealot.com - Cape Town, South Africa

(2022-02 - 2026-05)

• Supported key marketplace categories including Liquor, Mobile, Books, Wearable Technology and Pets.
• Facilitated onboarding and integration of sellers and products, ensuring accurate setup and compliance with platform standards.
• Supported sellers in improving sales through sponsored advertising, promotional campaigns and marketplace marketing tools.
• Managed seller pipelines in Salesforce CRM, maintaining accurate reporting and administrative support for business development initiatives.
• Monitored seller performance and provided guidance on listing optimisation, pricing strategies and promotional opportunities to improve sales and visibility.
• Identified potential new sellers and supported category expansion and marketplace growth.
• Collaborated with catalogue, operations and marketing teams to resolve seller requirements and improve marketplace performance.

Seller Support Associate - Takealot.com

(2019 - 2022)

Delivered seller and customer support through Zendesk ticketing systems and phone communication.

• Assisted with catalogue management, product uploads and resolution of listing rejections.
• Maintained accurate records and supported internal reporting and administrative processes.
• Acted as a Catalogue Subject Matter Expert, assisting sellers with product loading and platform requirements.
• Collaborated cross-functionally to resolve operational issues and contributed to process improvement initiatives.

Insurance & Refunds Consultant - Sunglasses Hut Head office

(2019-01 - 2019-09)

• Assisted customers with insurance claims, refunds, billing, payments and product enquiries.
• Resolved customer complaints and maintained accurate customer records for follow-up and resolution.

Customer Service Agent - Sunglasses Hut Head office

(2018-09 - 2018-12)

• Managed inbound and outbound customer communication across phone, email and social media.
• Processed orders, refunds, cancellations and account upgrades while maintaining high service standards.
• Provided product information and promoted deals and warranties.

BCom - Commerce in Digital Marketing - MANCOSA (2025)

10-week short course - Digital Photography, Humanities - University of Cape Town (2016 - 2016)

Matric (Bachelor) NQ5 - Cedar High School (2014 - 2016)

IGCSE, Cambridge Curriculum - Muscat International School (2012 - 2014)