Heidi van der Merwe

A proactive and results-driven professional with proven ability to deliver high quality work, support business objectives, and exceed performance expectations. Skilled in communication, stakeholder management, process improvement, and working accurately under pressure while maintaining attention to detail. Adaptable and quick to learn, I take ownership of tasks from start to completion and consistently look for ways to improve efficiency and customer satisfaction.

I work confidently as part of a team or independently using strong organizational skills and problem solving skills to achieve measurable outcomes.

Business Development Manager / Recruiter - MUSE CONSULTANCY SERVICES

(2021-02 - 2022-10)

Ran a full 360 recruitment desk within corporate and technical markets, combining business development with end-to-end talent delivery.

• Generated new business and rebuilt inactive client accounts, leading to significant increases in hiring activity and role volumes.
• Partnered with clients to define hiring strategies, salary benchmarks, and market positioning.
• Managed full recruitment lifecycle: sourcing, screening, interviewing, coordinating offers, and placement delivery.
• Acted as strategic hiring partner to enterprise clients in medical, financial services, and corporate sectors.
• Clients included: Capitec Bank, Grindrod Bank, Discovery Health Systems, Life. Insure, Invest & Vitality RSA, CompuGroup Medical, Afrocentric Medical, Momentum Group
• Internship project – DISCOVERY HEALTH SYSTEMS: Project was delivered with 5 successful candidates. 2 of these candidates are still employed at Discovery Health (2026).

Business Development Manager / Recruiter - MUSE CONSULTANCY SERVICES

(2025-08 - 2026-01)

Talent Acquisition Specialist (Contract) - X-PERIENCE CONSULTING

(2022-11 - 2023-12)

• Headhunted mid-to-senior specialist and technical professionals
• Managed candidate engagement, on-boarding, and placement processes
• Negotiated compensation and managed consultant-client alignment

Channel Customer Service Manager - PRICEWATERHOUSECOOPERS/ PwC EXORDIA

(2013-01 - 2013-12)

Owned partner relationships, SLA delivery, reporting, and operational process improvements. Designed and implemented a partner program and achieved 100% tender accuracy and collections effectiveness.

• Manage and maintain good customer relationship with excellent customer service.
• Delivery of all contracted services and ensuring all deadlines are met – SLA and additional solutions are deployed by resellers.
• Ensure problems are recognized and dealt with ASAP. This includes monitoring and management of issues raised by client/ reseller.
• Manage and deliver customer weekly/ monthly reports of incident logs and resolution within the customer SLA agreement with PwC Exordia.
• Designed a comprehensive partner program, which included partner certification qualification program and implemented the program and successfully implemented the processes.
• 100% Accuracy on Tender Responses – approved by PwC Partner Level.
• Debtors Management: Collections Effectiveness Index (CEI) of 100% achieved of full debtors book within 60 days.
• Additional responsibilities - Social Committee Member: Planning, communicating and getting everyone involved.
• Partners: MTN Business, Altech Technologies, Mint Technologies

Senior Account Manager - INTERVATE SOLUTIONS

(2010-05 - 2012-11)

• Selling complex software solutions to large enterprise accounts to effectively build and lead teams of resources to achieve established account strategies.
• Engaged with new & existing customers and partners to identify underlying needs of the business needs and requirements through effective consultative behaviour to achieve business requirements.
• Create proposals and offers to new and existing customers based on their specific business needs and insights.
• Consult with customers to define integration architectures, solutions and requirements.
• Reporting to customers and internal management & ensure that internal, CRM systems are updated regularly.
• Provide creative and constructive feedback to project team members to ensure a successful delivery & efficient internal departmental hand-overs.
• Negotiate complex business arrangements
• Identify areas, customers and verticals into which solutions and services can be sold.
• Develop sales strategy and approach to sales in new markets and to new customers.
• Ensure that sales targets are met while ensuring the continued integrity of the company
• Identify areas of improvement or extension of services (cross-selling) to the value and benefit of the customer by obtaining access to key business decision makers.
• Account management of assigned customers, including regular contact and forming a good working relationship with the customers by building strong relationships and maintaining a long-term loyal relationship.
• ACHIEVED PROJECT OF THE YEAR IN 2012 – Customer Service Solution Project (Microsoft Customer Solutions/ Nedbank MyWorkSpace). Project budget: The initial approved order from MCS and Nedbank: R1,350,151.25. Most successful solution/ project of the year and delivered on time, within budget and scope! The project was successfully delivered 3 weeks ahead of the project schedule.
• The MyWorkSpace project was signed off with MCS and Nedbank May this year, starting with analysis and was approved with a total amount of R1,350,151.25. Throughout the project Nedbank experienced the solution in phases that was released to the business and more requirements on the project was added and the final cost of the project was R1,827,357.09.
• The final internal cost of work performed (at the banded cost rates for each resource type) was: R1,149,558.00. The Gross Profit of this project to Intervate: R686,799.09. Gross profit %: Gross Profit Margin total was: 60% overall.
• After the successful delivery of this project, Nedbank has approached Intervate for an Application Maintenance Agreement for 3 months which was approved to the value of R439,500.00.
• Intervate has won the 'MS SharePoint Partner of the Year', 5 years running in 2011.
• Intervate also won the prestigious award at Microsoft in 2011 for 'Customer Experience'.
• Customers: ABSA, Nedbank, Tsogo Sun, Barloworld, Murry & Roberts, Alexander Forbes Accident Compensation Technologies, Bateman, Government Communication & Information Systems, Road Accident Fund, Exxaro

Business Development Executive - BRITEHOUSE SPECIALIST SAP DIVISION (A Dimension Data Company)

(2009-08 - 2010-04)

• Promote Britehouse SSD's complimentary range of products within the existing customer base of Britehouse SSD and the existing SAP base in South Africa.
• Provide excellent customer service to our Partners as well as Customers.
• Investigating and solving customers' problems, which may be complex or long-standing.
• Keeping accurate records of discussions or correspondence with customers.
• Visiting customers to provide a face to face service.
• Learning about the organisation's products or services and keeping up to date with changes.
• Farming and hunting of new opportunities for overall SAP ERP implementations.

Corporate Sales Executive - 4MOST SYSTEMS

(2008-06 - 2009-08)

• Generate SAP Business One leads and prospects.
• Quotes to clients – software, hardware & services.
• Plan and prioritize personal sales activities and customer or prospect contact towards achieving agreed business aims, including cost and sales – especially managing personal time and productivity.
• Plan and manage personal business portfolio, territory & business according to an agreed market development strategy.
• Knowledge of various operating systems.
• Presentation of Company and SAP Business One to all potential prospects at senior management level
• Excellent product knowledge according to customer needs.
• LARGEST SAP BUSINESS ONE LISENCE SALES DEAL GLOBALLY. Achieved 1,340% of sales target. My personal sales target for the year was set at ONLY R500K. Total of 360 SAP Business One licenses were sold to the value of R6, 7 million.
• Client: Nashua Communications / SAP Business One Software Sale

Strategic Account Manager / Sales Executive - GATEWAY COMMUNICATIONS

(2007-04 - 2008-05)

• Ensuring that once trading relationships will be set up between a retailer and supplier that the project is being kicked off and all parties involved must be included and supported. This is from executive to technical levels.
• Ensuring that the projects are completed and signed off by all parties.
• Within relationships, ensuring that your customers are updated with all Gateway product suites and identifying needs for new workable solutions to provide a complete overall solution to fulfil customer needs.
• Clients (some): Pick n Pay, E

Strategic Account Manager / Sales Executive - GATEWAY COMMUNICATIONS

(2005-07 - 2006-01)