Kevin Jacobs
Senior Transport & Operations Leader | Cost Optimisation | Compliance & Risk | Vendor & Facilities Management
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About
A decisive and solutions‑driven Transport & Operations Executive who transforms complex, high‑volume environments into stable, efficient, cost‑optimised operations. Award‑winning Transport & Operations Leader with 25+ years' experience driving operational excellence, cost optimisation, and large‑scale service delivery across transport, logistics, and support‑services environments. Proven ability to stabilise operations, implement automation, and deliver multi‑million‑rand savings while maintaining high compliance and safety standards.
Recognised for transforming underperforming functions, elevating service quality, and leading high‑performing teams in fast‑paced, high‑pressure environments.
Experience
Transport Manager - Capita (Full Circle) - Cape Town
(2021-01 - 2026-03)
Lead large‑scale transport operations and vendor governance. Oversee compliance, safety, and incident management. Drive automation and digital transformation. Produce KPI dashboards and operational insights. Partner with Operations, HR, and employee groups. Lead crisis management and continuous improvement.
- Reduced transport costs by 40% in one year.
- Delivered double‑digit savings year‑on‑year.
- Implemented a full Automated Transport Solution (Phase 1–4) in four months.
- Achieved 98% employee satisfaction month‑to‑month.
- Awards: CapeBPO Winner 2025, BPESA National 1st Runner‑Up.
- Strengthened safety, compliance, and incident response.
- Introduced a digital platform for complaint management.
- Introduction of a robust vehicle and driver compliance system - 300‑vehicle fleet with 100% driver and vehicle compliance.
- Fleet and Route Management of 300 vehicles with 100% driver and vehicle compliance
- Prepare annual transport budget for the Transport department
- Operational Efficiency & Cost Reduction
- Compliance, Safety & Regulatory Standards
- Budgeting, Forecasting & Reporting
- Problem‑Solving & Decision‑Making
- Continuous Improvement (CI)
Support Services Manager - Golden Arrow Bus Services (Montana Depot)
(2010-01 - 2019-03)
Led supervisors, sales agents, and admin teams. Managed stock control, audits, and cash‑in‑transit. Conducted disciplinary hearings and grievances. Oversaw SKYTRAX & DriveCam reporting. Prepared monthly reports for the GM.
- Introduction of Electronic Asset register.
- Introduction of km-based monitoring system.
- Introducing new multi‑ride ticketing systems.
- Reduced overtime costs through improved scheduling.
- Strengthened policies, procedures, and operational systems.
Area/Depot Manager - Golden Arrow Bus Services (Blackheath Depot)
(2007-10 - 2009-12)
Managed SBU Managers and depot operations. Scheduled new routes and identified service opportunities. Led customer engagement and depot meetings. Oversaw staff performance, recruitment, and training.
- Increased customer base and profitability by 3% annually
- Improve delivery service by 5% annually
- Reduced overhead cost by 7% annually
Small Business Manager - Golden Arrow Bus Services (Philippi Depot)
(2002-05 - 2007-10)
Improved service schedules and operational effectiveness. Managed supervisors and staff performance. Oversaw customer care and administration.
- Contributed to revenue‑growth strategies achieving a 2% uplift.
- Introduce an electronic disciplinary recording system.
Dispatcher, Ticket Inspector, Regulator, Cash Office Clerk, Duty Bus Driver, Cleaner - Golden Arrow Bus Services
(1991-01 - 2002-12)
Education
Degree - Transport & Logistics Management - UNISA
National Diploma/bachelor's degree - Road Transport Management - University of Johannesburg (2007-12)
Management Development Programme - Stellenbosch Business School (2007-12)
Supervisory Management - INTEC College (1998-12)
Numerical Skills for Business - UNISA (2016-12)
Grade 12 - Rocklands Senior Secondary School (1990-12)
