Samiki Modukanele
Senior Operations and Facilities Management professional
About
Senior Operations and Facilities Management professional with 20+ years' experience across Hygiene, Pest Control, Cleaning, Gardening, and Integrated Contract Services. Proven success in multi-site and multi-province operations, large team leadership, contract performance, SHEQ compliance, and commercial growth. Strong people leader with hands-on operational expertise and a consistent record of improving service delivery, efficiency, and client retention.
Experience
Head of Operations - TSEBO HYGIENE & PEST CONTROL SERVICES
(2023-05)
- Full operational accountability for R10+ million monthly portfolio
- Achieved and maintained R5 million per month consumables sales
- Led Operations Managers, Sales Managers, Pest Control Officers, Technicians, and fleet
- Improved operational efficiency, cost control, and service quality
- Strengthened key client relationships, driving retention and contract renewals
- Oversaw budgeting, forecasting, reporting, and KPI performance
- Ensured full compliance with SHEQ standards, audits, and client specifications
Operational Manager - KUSILE FACILITIES MANAGEMENT
(2021-04 - 2023-05)
- Managed Pest Control, Hygiene, Cleaning, and Gardening divisions
- Oversaw staff performance, fleet, equipment, and daily operations
- Led sales teams to meet revenue and growth targets
- Conducted client meetings, site inspections, and service reviews
- Ensured health & safety compliance and accurate SHE documentation
- Recruited, trained, and developed operational staff
- Led tender pricing and submissions across multiple service lines
- Supported multi-provincial operations through regular travel
Area Manager - SUPERCARE HYGIENE
(2016-03 - 2022-04)
- Managed multiple service contracts and client sites
- Conducted audits, inspections, and Netcare safety compliance checks
- Delivered onsite training and refresher programs
- Ensured correct use of chemicals, equipment, and PPE
- Managed asset replacement and continuous improvement initiatives
- Resolved escalated customer complaints and service issues
- Drove sales of hygiene, cleaning, and pest control solutions
Service Technician - RENTOKIL
(2003-03 - 2010-01)
- Delivered commercial and industrial pest control services
- Conducted termite treatments, fumigation, fogging, and once-off jobs
- Installed and maintained hygiene systems
- Prepared service reports, action plans, and safety files
- Assisted in training junior technicians
Service Technician - RENTOKIL
(2013-02 - 2016-03)
Service Technician - ECOLAB | BIDVEST STEINER
(2010-01 - 2013-01)
- Pest control servicing, inspections, and fogging
- Hygiene installations and stock management
- Client support and service documentation
Manager - SHELL GARAGE – WHISTLESTOP (BLOEMFONTEIN) - Bloemfontein
(2001-01 - 2003-01)
- Staff recruitment, training, and supervision
- Customer service and complaint resolution
- Cash handling, banking, and stock control
- Operational planning and quality control
Education
First Year Completed - Human Resources Management - Central University of Technology (CUT)
Grade 12 - Navalsig High School (1997-01)
