Multi-Regional Sales Manager at ITL Group (2022-05 – Present)
Overseeing a team of 12 Account Managers, an Office Manager, and various Manufacturing Staff. Managing 6 new business development managers and 6 key account managers for large enterprise clients supplying RFID solutions to large chain clients with software design and training on solution.
- Overseeing a team of 12 Account Managers, an Office Manager, and various Manufacturing Staff
- 6 new business development managers and 6 key account managers for large enterprise clients
- Supply of RFID solutions to large chain clients with software design and training on solution
- Supporting the Sales Director in all aspects of manufacturing processes and product design and approvals
- Managing daily operations, including team management, branch management, and forecasting
- Conducting regular team meetings and establishing team budgets
- Handling client escalations, communications, and leading from the front in the field
- Managing product approvals, rejections, investigations, and resolutions
- Providing quick solutions to achieve set targets and supporting the team
- Traveling between branches to ensure smooth communication and operations
- Organizing comprehensive training for new and existing staff on products
- Participating in hiring, screening, and HR processes, including dismissals and progress improvement plans
- Weekly check-ins to assist staff and implementing HR processes for warnings and ultimatums
Sales Manager, Cape Town at Vox Group (2020-02 – 2022-01)
Overseeing daily operations and team management for a staff of 20 BDMs and a personal assistant in Cape Town. Supply of Networking systems, VoIP, Software Packages, Boardroom Solutions, FTTB and FTTH with additional add on solutions such as Mesh Wifi and firewall on net solutions for SME.
- Overseeing daily operations and team management for a staff of 20 BDMs and a personal assistant in Cape Town
- Supply of Networking systems, VoIP, Software Packages, Boardroom Solutions, FTTB and FTTH
- Additional add on solutions such as Mesh Wifi and firewall on net solutions for SME
- Conducting daily team meetings, submitting team figures, and providing support on client escalations and communication
- Leading from the front by joining the team in the field to assist in selling skills and motivation
- Providing quick turnaround solutions to help the team achieve set targets
- Managing relationships with suppliers (FNOs) for implementation and escalations
- Training, guiding, and assisting new staff members, ensuring they are fully updated on products
- Setting targets, KPIs, and monitoring staff progress closely to ensure productivity
- Implementing Progress Improvement Plans (PIP) for underperforming staff members
- Handling HR processes for warnings, ultimatums, and dismissals as necessary
- Arranging training sessions for new and existing staff to enhance skills and knowledge
- Managing marketing stock, materials, and orders to support field performance
- Addressing customer complaints directly and ensuring customer satisfaction
- Collaborating with Marketing and Management to develop marketing strategies and increase productivity in the field
Senior Key Account Manager/Sales Manager at Solved Technology Hub (2017-06 – 2020-01)
Handling Client Liaison and Team Management in daily operations. Supply of Various IT & Tech Solutions including Network solution, Boardroom solutions, Integrated CCTV For medium to large enterprise, Fire Evac audio solutions, VoIP, Hotel Video management solutions, digital signage, and large scale audio solutions.
- Handling Client Liaison and Team Management in daily operations
- Supply of Various IT & Tech Solutions including Network solution, Boardroom solutions, Integrated CCTV For medium to large enterprise, Fire Evac audio solutions, VoIP, Hotel Video management solutions, digital signage, and large scale audio solutions
- Providing Quick Turnaround Solutions on a daily basis, including Service Coordination and Implementation
- Integrating Business and Time with National Project Managers
- Overseeing four regional sales members as the Sales Manager
- Supervising and guiding four regional project managers
- Conducting monthly countrywide travel for inter-branch communication
- Supervising client service
- Conducting crucial client visits to foster relationships
- Carrying out site inspections nationally and internationally
- Executing Building Plans
- Designing bespoke solutions and Technical Planning
- Overseeing more than 100 clients with monthly international travel
- Acting as the company's ambassador at Europe ISE
Senior Key Account Manager at AudioSure (First Technology Group) (2015-05 – 2017-05)
Overseeing key accounts within the distribution sector. Distribution for IT & Audio equipment to resellers and end users with System Design and network layout for large installations.
- Overseeing key accounts within the distribution sector
- Distribution for IT & Audio equipment to resellers and end users
- System Design and network layout for large installations
- Attaining sales and productivity goals
- Compiling quarterly and annual reports
- Delivering client/account services
- Cultivating and managing client relationships, including onsite visits
- Supervising inventory, orders, and shipments
- Developing innovative solutions and troubleshooting
- Coordinating training sessions and dealer gatherings
- Managing approximately 75 key accounts
- Traveling across the nation for training sessions and inter-branch communication
Store Manager, Cape Town at AudioVision (2010-02 – 2015-04)
AV Specialist and AV Master at the Canal Walk branch. Audio and Visual and Various Home Tech including Control 4 and multiroom systems. Supervising and training a team of 12 employees and overseeing daily store operations.
- AV Specialist and AV Master at the Canal Walk branch
- Audio and Visual and Various Home Tech including Control 4 and multiroom systems
- Supervising and training a team of 12 employees
- Overseeing daily store operations
- Attaining sales and productivity goals
- Conducting business management activities
- Managing inventory, including stock procurement, receipt processing, and inventory audits
- Configuring equipment for in-store and customer use
- Prioritizing time effectively
- Ensuring excellent client services through staff training and interaction
- Resolving customer issues and devising tailored solutions
- Facilitating equipment setup
- Implementing cross-selling strategies
