Customer Success Manager - Cybersecurity at Cyberlogic (2024-10 – Present)
- Cultivate and manage enterprise client relationships across cybersecurity and technology services, ensuring service outcomes align with client priorities and business objectives.
- Serve as a dedicated liaison between clients and technical delivery teams, translating complex security risks, remediation requirements, and solution recommendations into actionable business strategies.
- Develop and deliver comprehensive client-facing security posture updates, progress reports on remediation efforts, identified blockers, and strategic next steps for both technical and business stakeholders.
- Orchestrate internal security, infrastructure, and project teams to facilitate seamless delivery, onboarding, optimisation, and continuous improvement within client environments.
- Proactively identify client needs, service gaps, and opportunities to enhance value through additional cybersecurity and managed service offerings, supporting account growth.
Cybersecurity Specialist - Pre-Sales at Vox Telecom | Armata Cyber Security (2022-04 – 2024-09)
- Provide technical expertise to sales teams, including scoping, solution design, proposal contributions, and client-facing documentation for cybersecurity engagements.
- Conduct detailed vulnerability assessments and support penetration testing initiatives, translating technical findings into practical, risk-based recommendations.
- Facilitate client workshops to articulate risk exposure, security vulnerabilities, remediation priorities, and the demonstrable value of proposed control enhancements.
- Generate structured risk reports that clearly outline critical vulnerabilities, potential business impact, exposure levels, and recommended mitigation actions.
- Contribute to vendor risk assessments and security scoring processes utilizing specialised tools such as Black Kite, OneTrust, and Securiti.ai.
Cybersecurity Analyst at F-SI (2021-07 – 2022-03)
- Execute vulnerability scanning, perform in-depth security analysis, and track remediation progress across diverse client environments.
- Assist in incident response investigations, maintain risk documentation, and undertake follow-up actions to minimise security exposure.
- Support security monitoring and reporting functions to enhance operational security visibility and effectiveness.
Key Account Manager at Experian
Account Manager at Synchromed
Sales & Customer Relations Executive at EMD Technologies
Technical Support Intern at DRS Technologies
