National Client Manager Lead at Etapath (Pty Ltd) (2025-10 – Present)
- Manage strategic relationships with key accounts to build long-term partnerships in the Corporate transport industry.
- Oversee monthly reporting, financial oversight, and platform performance monitoring.
- Lead onboarding, client growth initiatives, and retention strategies.
- Manage API integrations and technical implementation projects.
- Manage team of Client Managers
- Conduct Stakeholder Corporate meetings
Key Account Manager & Customer Success Specialist at AddPay (Pty) Ltd (2022-06 – 2025-08)
- Manage strategic relationships with key accounts to build long-term partnerships.
- Oversee monthly reporting, financial oversight, and platform performance monitoring.
- Lead onboarding, client growth initiatives, and retention strategies.
- Manage API integrations and technical implementation projects.
- Handle high-level client escalations and stakeholder engagement.
- Provide client insights and strategic updates to executive leadership (EXCO).
Customer Support Team Manager at FuelOnline (Pty) Ltd (2014-05 – 2022-06)
- Managed a customer support team delivering services to oil, motor, and retail clients.
- Oversaw team performance, scheduling, reporting, and quality assurance.
- Resolved complex technical and administrative client escalations.
- Coordinated with third-party service providers and internal stakeholders.
- Assisted with marketing initiatives and campaign coordination.
- Initiated and managed the "Bring a Child to Work" campaign (2015).
Consumer Care Supervisor & Complaints Specialist at Digicall – Masterfoods SA (2013-11 – 2014-05)
- Managed consumer complaints across major brands including Mars, Whiskas, and Wrigley.
- Resolved social media complaints and coordinated compensation processes.
- Served as the primary contact for the consumer support line.
FICA Compliance & Customer Support Officer at Trader 24 (2012-12 – 2013-10)
- Reviewed FICA documentation to ensure regulatory compliance.
- Flagged risk factors and maintained strict confidentiality standards.
- Provided international customer support via phone and chat.
Technical Support & Customer Service Consultant at Merchants Ltd (iiNet – Australia) (2009-07 – 2012-12)
- Delivered second-level technical support for ADSL, VOIP, networking, and email systems.
- Assisted customers with billing, account management, and troubleshooting.
- Supported Windows, Apple systems, mobile broadband, and network solutions.
- Liaised with service providers and managed technical incidents.
- Top Billing & Sales Consultant – 2011
- Selected for a 3-month international secondment at the Westnet Office in Perth, Australia.
