Experienced complaints resolution, client services, and compliance-focused professional
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Experienced complaints resolution, client services, and compliance-focused professional with extensive experience across financial services, call centre operations, escalations, and business management. Recognised for professionalism, emotional resilience, sound judgement, and the ability to remain calm in high-pressure environments.
Financial Adviser / Financial Services Consultant - Self-employed
Managed client relationships, complaints, disclosures, documentation, compliance obligations, and confidential customer information.
Corporate Accounts & Client Services - Discovery Health
(1997 - 2005)
Handled client queries, escalations, account administration, investigations, records management, and service resolutions.
Operations Manager - Sky-Connect Call Centre
(2006 - 2006)
Managed operations, escalations, reporting, retention matters, service quality, and team support.
Business Owner / Operations Management - Self-employed
Oversaw customer service, complaints, staffing, operations, and service recovery.
NQF Level 6 - Financial Management
