Kewashah Peterkin

Mission-driven systems leader and Licensed Professional Counselor with over a decade of progressive leadership experience across trauma-informed mental health, multi-state program oversight, operational performance management, and workforce development. Demonstrated expertise in strategic program implementation, regulatory compliance, stakeholder engagement, and quality improvement within complex healthcare and cross-functional environments. Published contributor in multicultural counseling and social justice with a strong commitment to institutional strengthening, equity-centered systems, and sustainable organizational growth.

Positioned to lead mission-driven organizations through strategic execution, operational discipline, and collaborative partnerships.

Provider Enablement Consultant/Clinical Program Manager at UnitedHealth Group (2022-08 – Present)

Provide strategic oversight for five value-based programs spanning 30+ provider organizations across 10+ states, ensuring performance alignment with contractual, quality, and regulatory standards.

• Partner with executive provider leadership to monitor financial and clinical performance metrics, identify operational risks, and implement corrective action plans.
• Lead structured oversight meetings focused on performance accountability, compliance adherence, and system-wide quality improvement.
• Conduct operational and program audits, delivering executive-level reporting and performance insights.
• Analyze utilization, clinical outcomes, and operational data to inform strategic decision-making and drive measurable performance gains.
• Design and monitor Quality Improvement Plans to strengthen service delivery and cost efficiency.
• Collaborate cross-functionally with Care Advocacy, Clinical Network Services, Affordability, and Quality Improvement divisions to align strategic priorities.
• Develop and deliver workforce training initiatives to improve consulting team effectiveness and embed equity-centered practices.

Clinical Training Consultant at Mental Unwind, LLC (2019-06 – Present)

Lead organizational capacity-building initiatives through the design and execution of scalable training and workforce development strategies.

• Translate complex clinical, operational, and compliance requirements into structured learning frameworks aligned with institutional objectives.
• Advise leadership teams on performance gaps, organizational culture, and workforce readiness.
• Develop outcome-driven curricula using adult learning methodologies to improve team performance and accountability.
• Facilitate executive and cross-functional workshops on communication strategy, equity, boundary-setting, and leadership development.
• Oversee full project lifecycle management including scope development, stakeholder alignment, scheduling, evaluation, and budget tracking.
• Utilize performance metrics and evaluation tools to measure institutional impact and refine program effectiveness.

Behavioral Health Assessor at Wellstar Health Systems, Inc. (2020-04 – 2022-07)

Conducted high-risk behavioral health assessments within emergency and acute care environments, ensuring safe disposition planning and regulatory compliance.

• Coordinated multidisciplinary care planning with physicians, social workers, and specialty providers to mitigate risk and improve patient outcomes.
• Facilitated crisis intervention and de-escalation protocols for violent or psychotic presentations.
• Contributed to workforce development by revising assessor training protocols and training approximately 90% of newly hired behavioral health assessors.
• Ensured timely and compliant documentation aligned with healthcare and legal standards.

Clinical Therapist at Clarity Psychological Group (2018-11 – 2021-04)

Delivered trauma-informed therapeutic services across individual, family, and group modalities.

• Developed structured treatment plans integrating behavioral, safety, and psychosocial interventions.
• Facilitated community workshops addressing mental health literacy and preventive care.

Business Operations, Global Quote Resource at Nuance Communications (2015-01 – 2020-04)

Led contract development and financial proposal preparation exceeding $2M in value, supporting 24 Account Executives.

• Coordinated data analysis initiatives and developed executive-facing financial presentations.
• Served as liaison between Account Executives and technical subject matter experts to ensure operational alignment.
• Designed and delivered internal training programs and process manuals to improve cross-team efficiency.
• Facilitated strategic meetings focused on performance, client engagement, and operational outcomes.

National Evictions Specialist – Team Lead at McCalla Raymer, LLC (2011-04 – 2014-09)

Managed end-to-end operational processes within a high-volume legal environment.

• Supervised and developed a team of 11 specialists, overseeing performance, training, and workflow efficiency.
• Supported director-level operations including calendar oversight and process optimization.
• Updated internal process manuals to strengthen compliance and operational consistency.

M.A. in Clinical Mental Health Counseling – Argosy University (2013 – 2016)

B.A. in English – Creative Writing – Florida State University (2006 – 2010)