Kezia Grill

Enthusiastic cloud practitioner with recent AWS re/Start training, holding AWS Certified Cloud Practitioner certification. Possesses foundational knowledge in cloud computing, Linux, and Python, eager to apply these skills in a dynamic tech environment.

Experience includes event facilitation and teamwork through volunteer work. Committed to leveraging technical aptitude and problem-solving skills to contribute effectively to a forward-thinking organisation and support its growth.

Internship at AWS re/Start (2024-02 – 2025-02)

• Mastered cloud foundations through comprehensive training, including hands-on labs with various AWS services, culminating in the attainment of the AWS Certified Cloud Practitioner certification.
• Developed practical expertise in Linux systems and Python programming, applying these technical skills to real-world scenarios within the AWS environment.

Volunteer work at RLabs - Reconstructed Living Labs (2024-10 – 2025-11)

• Contributed to the organisation and facilitation of the annual Afrilabs gathering, acquiring valuable event management and teamwork experience while supporting the tech and innovation community.
• Delivered hospitality services, including the provision of refreshments, to ensure a welcoming and comfortable environment for all attendees.
• Assisted in the organisation and facilitation of senior gatherings hosted by the company on a monthly basis

Customer Relations at RLabs - Reconstructed Living Labs (2025-03 – Present)

• Monitor and respond to comments, messages, and user interactions across platforms e.g via email, live chat, and HelpScout.
• Track and analyze community sentiment and feedback for continuous improvement.
• Document and analyze feedback to refine engagement and content strategies.
• Work with developers to address technical issues that impact user experience.
• Identify and report technical issues, such as dead links, bugs, and incorrect information.
• Provide periodic reports on content performance, engagement metrics, and user feedback.
• Collaborate with partners and stakeholders to keep listings current.
• Track common issues and report trends for product improvements.

Higher certificate in Web & User interface design – Boston City Campus (2026-02)

re/Start graduate – AWS (2024 – 2025)