Terence Chabikwa
Sales & Customer Relations Specialist
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About
My experience spans across Wholesale B2B e-commerce, B2C distribution of outdoor lifestyle and leisure products, as well as courier service logistics. I enjoy working as the primary customer service contact to the organization’s customer base; drive sales growth through proactive account management and technical expertise.
Specializing in customer service management processes, customer relationship management, selling and sales management, marketing, sales coordination, field sales, relationship building, inventory management, business development, customer liaison and query management, effective communication, after-sales service management, problem-solving and direct sales.
Experience
Specializing in customer service management processes, customer relationship management, selling and sales management, marketing, sales coordination, field sales, relationship building, inventory management, business development, customer liaison and query management, effective communication, after-sales service management, problem-solving and direct sales.
Education
Name of Employer: Seagull Industries (Pty) Ltd
Designation / Title: Sales Coordinator
Period of Employment: Current
Name of Employer: DHL Express Zimbabwe (Pty) Ltd
Designation / Title: Southern Region Sales Executive
Period of Employment: 2003 - 2007
- LCCI 3rd Level Certificate: Selling & Sales Management
- LCCI 3rd Level Certificate: Public Relations
- Customer Service Management - NQF level 6 (UNISA)
- Customer Relationship Management - NQF level 6 (UNISA)
- Programme in Customer Service - NQF level 6 (UNISA)
- Programme in Sales and Marketing - NQF level 6 (UNISA)
