Kganya Mphago

Head of Human Resources with 13+ years led HR Strategies, Business Partnering and HR Operations for multinational companies. Specialized in Compensation and Benefits, Talent Acquisition, Employee Relations, and Performance Management. Demonstrated success in managing complex HR Projects and implementing programs that boost employee engagement and organizational effectiveness. Skilled in fostering cross-functional collaboration to align HR initiatives with business goals.

Head of Human Resources Shared Services - Africa - G4S Africa - Pretoria, South Africa

(2024-10 - 2026-08)

Direct Reports - 3 & Indirect 7. Reporting to - Regional HR Director Africa

• Strategic Leadership: Develop and execute regional HR strategies aligned with global and local business objectives.
• Serve as a strategic advisor to senior leadership on workforce planning, organizational design, and change management.
• Lead the development of a group-wide talent strategy aligned to business growth, skills demand, and future work trends
• Design and lead future-fit recruitment strategies aligned to workforce needs, DEI, and growth ambitions.
• Oversee regional talent acquisition efforts, succession planning, and leadership development.
• Partnering with country HRBPs and Talent Acquisition leads to ensure consistent hiring standards and employer branding.
• Partner with business units to design workforce plans that address critical role pipelines, capability gaps, and transformation targets.
• Supports line Managers with the management of top talent and high performers to ensure retention of key individuals
• Design and implement competitive compensation and benefits frameworks tailored to local markets.
• Collaborate with Global Total Rewards to calibrate packages for senior roles.
• Responsible to lead People Plans and Structural Budget requirement to ensure Headcount is aligned to business needs
• Oversee the payroll function ensuring requirements are met including audit and compliance (including benefits)
• Define compensation frameworks (grading, salary bands, allowances) with country-based benchmarking.
• Champion employee engagement initiatives, DEIB programs, and culture-building efforts.
• Lead regional rollouts of global HR initiatives including training, onboarding, and recognition programs.

Head of Human Resources - G4S Deposita - Johannesburg, South Africa

(2023-03 - 2024-09)

Direct Reports - 2. Reporting to - Managing Director

• Design and execute HR strategies aligned with organisational goals.
• Manage end-to-end recruitment processes, from sourcing to selection.
• Develop Sourcing and Attraction strategy to support key HR initiatives such as Succession Management and Talent Management
• Handle workplace issues, grievances, and disciplinary actions.
• Collaborate with leadership to implement performance systems and feedback mechanisms.
• Ensure the delivery of all Human Resources projects within specific time frames including but not limited to Performance Management, Talent Management objectives and Workforce Planning
• Lead onboarding, identify skill gaps, and oversee training initiatives.
• Partners with leadership to implement HR Programs such as Employee engagement surveys etc.
• Ensure HR operations comply with local labor laws and global governance standards.
• Mitigate HR-related risks through proactive policy development and audit readiness.
• Oversee Skills Development (WSP/ATR), Employment Equity and B-BBEE compliance activities affecting more than 6000 employees and collaborated with finance on budgets exceeding ZAR15 million on budgeting of Learnerships,,SD & ED spent.
• Drive the implementation of Global, Regional and In country Policies and Procedures
• Oversee payroll, HRIS, and administrative functions across the region.
• Drive process improvements and digital transformation in HR operations.
• Drive HR Information System utilization and ensure proper training is provided.
• Lead and mentor HR teams across Africa, fostering collaboration and capability development.
• Build strong internal controls and HR governance: contracts, probation, disciplinary processes, terminations, investigations, and audit readiness.
• Standardize HR policies, employee lifecycle processes, and documentation across all offices while respecting local labor laws.
• Advisory capacity to the Leadership & Business
• Oversee Labour Law Compliance
• Review and Amend Company Policies and Procedures
• Company Representation on Labour Matters as and when required
• Monitor and report on HR metrics, trends, and strategic outcomes to senior leadership.
• Use people analytics to inform decision-making and improve workforce effectiveness.

Head of HR Operations and Projects - G4S Africa - Pretoria, South Africa

(2019-11 - 2023-02)

Direct Reports - 0. Reporting to - Regional HR Director

• To plan, direct and co-ordinate the HR activities to ensure that project goals are accomplished
• Partner with an external Consultant to develop comprehensive project plans, timelines, and milestones for each HR Project.
• Establish a project team, define roles and responsibilities, and develop a communication plan
• Plan and Coordinated and engaged with country Stakeholders to deliver update and progress reports
• Work closely with the Regional HR Director to drive Africa Regional HR policy amendments to keep up to date with the Business Challenges and in line with Industry Best Practices.
• Work closely with stakeholders, including the executive team, department managers, IT personnel, and end-users
• Liaise with countries, across functions to identify & address HR or Payroll processes
• Lead and oversee HR & Payroll teams and provide guidance, training, and support to enhance their skills and performance.
• Monitored project performance to identify areas of improvement and make adjustments
• Provided detailed project status updates to stakeholders and executive management
• Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies
• Escalates impediments, manages risk, helps assure value delivery and helps drive continuous improvements
• Provide guidance and support the Country HR Leads on HR Operations Matters
• Vital Partner to Country HR Leads to drive HR Compliance and Audits (including Whistleblowing Matters)
• Partnered with Country Managing Directors & HR Leaders on end to end recruitment of Senior roles.

Head of Human Resources - G4S Secure Solutions SA - Pretoria, South Africa

(2018-07 - 2019-10)

Direct Reports - 6 and Indirect - 14. Reporting to - Managing Director

• Strategic HR Leadership: Design and execute HR strategies aligned with organisational goals.
• Talent Acquisition: Manage end-to-end recruitment processes, from sourcing to selection.
• Employee Relations: Handle workplace issues, grievances, and disciplinary actions.
• Performance Management: Collaborate with leadership to implement performance systems and feedback mechanisms.
• Learning & Development: Lead onboarding, identify skill gaps, and oversee training initiatives.
• Compensation & Benefits: Develop and manage competitive salary structures and benefits programs.
• Policy & Compliance: Create HR policies ensuring alignment with legal and regulatory standards.
• Workforce Planning: Analyse staffing trends and guide succession planning and talent development.
• Employee Engagement: Launch initiatives to boost morale, satisfaction, and retention.
• Legal Compliance: Ensure adherence to labour laws and internal policies.
• Lead and Partner with Business Units to drive Health & Safety Policy and Procedures
• Develop Sourcing and Attraction strategy to support key HR initiatives such as Succession Management and Talent Management
• Ensure the delivery of all Human Resources projects within specific time frames including but not limited to Performance Management, Talent Management objectives and Workforce Planning
• Organizational Change & Culture: Lead HR initiatives to foster a positive work culture, manage change, and drive diversity and inclusion programs.
• Compliance & Governance: Ensure compliance with labor laws, manage HR reporting, and align processes with company policies and audit requirements.
• Engaged & Partnered with Various Union Organizations (AMCU/CEPPAWAWU/Solidarity/Motor Transport Union/SATAWU) to address people & business challenges including Labour Strikes, Union/ Employee Grievances & CCMA Matters.

Head of HR Operations and Projects - G4S Africa - Pretoria, South Africa

(2017-05 - 2018-06)

Direct Reports - 0. Reporting to - Regional HR Director

• Collaborate with executive leadership on workforce planning, succession, and skills development
• Serve as the primary liaison for grievances, conflict resolution, and disciplinary matters
• Lead all core HR functions, including recruitment, employee relations, performance management, and compliance for South Africa / Kenya / Cameroon /Tanzania/ Nigeria etc.
• Collaborate with leadership to enhance motivation, development, and retention for the Head Office
• Support the development of learnerships, internships, and graduate programs
• Manage all HR administrative processes, policies, and procedures with my team included ensuring accuracy of employee records, contracts, and benefit administration
• Managing employee relations conflict resolution and disciplinary procedures
• Oversee end-to-end payroll processing ensuring payroll accuracy, statutory compliance, and timely payments
• Managed the employee engagement surveys to identify and implement the actions plans
• Built and strengthened successful relationships with external recruiters and agencies
• Served as a trusted advisor to the senior leadership team on all HR matters
• Monitor and analyze HR metrics to identify trends and implement improvements
• Champion diversity, equity, wellness, and transformation initiatives in line with business goals

Head of Human Resources - G4S Secure Solutions SA - Pretoria, South Africa

(2018-07 - 2019-10)

Direct Reports - 6 and Indirect - 14. Reporting to - Managing Director

• Strategic HR Leadership: Design and execute HR strategies aligned with organisational goals.
• Talent Acquisition: Manage end-to-end recruitment processes, from sourcing to selection.
• Employee Relations: Handle workplace issues, grievances, and disciplinary actions.
• Performance Management: Collaborate with leadership to implement performance systems and feedback mechanisms.
• Learning & Development: Lead onboarding, identify skill gaps, and oversee training initiatives.
• Compensation & Benefits: Develop and manage competitive salary structures and benefits programs.
• Policy & Compliance: Create HR policies ensuring alignment with legal and regulatory standards.
• Workforce Planning: Analyse staffing trends and guide succession planning and talent development.
• Employee Engagement: Launch initiatives to boost morale, satisfaction, and retention.
• Legal Compliance: Ensure adherence to labour laws and internal policies.
• Lead and Partner with Business Units to drive Health & Safety Policy and Procedures
• Develop Sourcing and Attraction strategy to support key HR initiatives such as Succession Management and Talent Management
• Ensure the delivery of all Human Resources projects within specific time frames including but not limited to Performance Management, Talent Management objectives and Workforce Planning
• Organizational Change & Culture: Lead HR initiatives to foster a positive work culture, manage change, and drive diversity and inclusion programs.
• Compliance & Governance: Ensure compliance with labor laws, manage HR reporting, and align processes with company policies and audit requirements.
• Engaged & Partnered with Various Union Organizations (AMCU/CEPPAWAWU/Solidarity/Motor Transport Union/SATAWU) to address people & business challenges including Labour Strikes, Union/ Employee Grievances & CCMA Matters.

Head of HR Operations and Projects - G4S Africa - Pretoria, South Africa

(2017-05 - 2018-06)

Direct Reports - 0. Reporting to - Regional HR Director

• Collaborate with executive leadership on workforce planning, succession, and skills development
• Serve as the primary liaison for grievances, conflict resolution, and disciplinary matters
• Lead all core HR functions, including recruitment, employee relations, performance management, and compliance for South Africa / Kenya / Cameroon /Tanzania/ Nigeria etc.
• Collaborate with leadership to enhance motivation, development, and retention for the Head Office
• Support the development of learnerships, internships, and graduate programs

HR Business Partner - North Africa & Middle East - Colgate-Palmolive North Africa & Middle East - Dubai, UAE

(2014-10 - 2017-05)

Direct Reports - 3. Reporting to - HR Director

• Regional Talent Acquisition Lead, implement Global initiatives in the Region
• Oversee, plan, and execute all training activities across the UAE and regional markets in alignment with organizational policies and sales objectives.
• Develop and implement learning and development initiatives based on evolving business needs and workforce capabilities.
• Create, coordinate, and deploy the annual training calendar across all brands in the organization.
• Ensure all training programs support career development and drive measurable productivity improvements.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
• Advised senior management on organizational development and change management initiatives
• Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels
• Coordinated technical training and personal development classes for staff members
• Oversaw continuous development of tools and workflows to manage critical business processes
• Communicated all learning and performance objectives, schedules, and training assessments to upper management
• Collaborated and Supported departments on performance management, through focused team operational reviews and structured coaching
• Served as a trusted advisor to the senior leadership team on all HR matters
• Monitor and analyze HR metrics to identify trends and implement improvements
• Review, refine, and enhance training content to ensure relevance, accuracy, and strong learning impact.
• Manage the evaluation of training delivery, ensuring consistent follow-up and accurate documentation of all training activities.
• Develop cost-effective, high-quality training solutions tailored to employee development requirements
• Manage all HR administrative processes, policies, and procedures with my team included ensuring accuracy of employee records, contracts, and benefit administration
• Managing employee relations conflict resolution and disciplinary procedures
• Oversee end-to-end payroll processing ensuring payroll accuracy, statutory compliance, and timely payments
• Managed the employee engagement surveys to identify and implement the actions plans
• Built and strengthened successful relationships with external recruiters and agencies
• Champion diversity, equity, wellness, and transformation initiatives in line with business goals

Human Resources Analyst - Colgate-Palmolive South Africa - Johannesburg, South Africa

(2010-03 - 2014-09)

• Lead the Job Evaluation for all the Position in South Africa
• Support the Comp&Benefits Manager on Benchmarking for all the employee benefits in South Africa
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour
• Manage and drive External Contracts relating to Cleaning & Telephone usage including chargeout to departments
• Responsible for the Workforce Planning and budgeting process for all the Headcount
• Oversee the HR Administration Team including Document Management
• Collaborate with the Recruitment Team relating to recruitment and benefits proposition.
• Negotiated with external third parties on company insurance relating to employee benefits to secure cost-effective employee coverage
• Built relationships with vendors to foster quality service delivery

Post-Graduate - Business Administration - Tshwane University of Technology

Certificate - Advanced Labour Law - University of Pretoria (Enterprise) (2024-08)

Degree - Human Resources Management - Tshwane University of Technology (2012-12)

National Diploma - Human Resources - Tshwane University of Technology (2005-11)

Senior Certificate - Waterberg High School, Mokopane (2002-11)