Kgaugelo Makeketa

Client-focused and results-driven professional with over a decade of experience in sales, customer service, and financial advisory across insurance, automotive, and health sectors. Holds qualifications in Wealth Management and Management Principles, with RE05 certification. Proven ability to manage client portfolios, resolve complex queries, and drive sales while adhering to industry regulations.

Seeking to leverage my comprehensive industry knowledge, relationship management skills, and service excellence to contribute meaningfully to organizational goals.

Telesales - AA

(2025-03)

• Sell vehicle maintenance plans and related products to new and existing customers via outbound and inbound calls.
• Conduct needs assessments to recommend suitable cover options tailored to client requirements.
• Educate customers on the benefits and features of maintenance plans.
• Meet and exceed daily, weekly, and monthly sales targets.
• Handle objections and queries professionally to maximize conversion rates.
• Capture and update customer information accurately in the CRM system.
• Follow up on leads and maintain a pipeline of prospects for future sales opportunities.
• Ensure compliance with company policies and legislation.
• Provide exceptional after-sales service and support to build client trust and retention.

Health Broker Consultant - Discovery Health

(2021-03 - 2025-01)

• Answering inbound calls timeously and assisting clients requesting medical aid and make outbound calls to clients.
• Conducted follow-up on client medical reports.
• Provide feedback on the status of application.
• Co-ordination of own administration and liaise the underwriting department daily.
• Identifying upselling opportunities for vitality and Gap cover.
• Maintaining accurate details and statistics of all queries.
• Communication with members telephonically and by email.
• Adhering to service level agreements.
• Holds a Gold Seal Status and a Performance Award.

Sales Executive - Lisa Cars

(2020-05 - 2021-01)

• Conducted client needs assessments and matched them with suitable vehicle options.
• Negotiated pricing and financing terms to close successful deals.
• Delivered strong post-sale customer service and follow-up.
• Maintained a professional image and built lasting relationships with clients.

Sales Advisor and Client Management - Hollard Group Insurance

(2016-09 - 2020-04)

• Promoted and sold short-term insurance products to new and existing clients.
• Managed retention calls and addressed client cancellations to minimize churn.
• Developed and implemented custom retention strategies for policyholders.
• Met and exceeded monthly sales targets consistently.
• Processed policy changes and conducted product upselling.

Sales Consultant - Bidvest Brokers

(2014-10 - 2016-08)

• Sold warranty and short-term insurance products to individuals and businesses.
• Delivered tailored product presentations based on client needs.
• Built rapport with clients to establish trust and long-term engagement.
• Achieved and surpassed sales KPIs and targets regularly.

Higher Certificate - Wealth Management - Ray Strodl Consulting (2024)

Higher Certificate - Management Principles - College Campus (2008)

Matric - Glenvista High School (2005)