Kgaugelo Masilela

Accurate and attention to detailed machinery service controller with 8 years' experience. Meticulous task driven in managing centric office operation. Equipped with exceptional ability to facilitate aspects of internal and external communication. Support day to day administrative, operational & technical function

Service Controller at Daisy Business Solutions (2025-11 – Present)

Service Controller managing connectivity service calls and customer operations

• Log connectivity service calls
• Identifying correct fault diagnosis
• Process applications on behalf service providers
• Processing quotations and invoices
• Provide regular feedback to relevant parties i.e. clients, suppliers and internal staff
• Accurately load all information on the BPO system
• Ensure timeous handling of all customer queries

Service Controller at Konica Minolta (2014-05 – 2025-11)

Coordinated daily service operations and managed customer-technical team liaisons

• Coordinated daily service operations, ensuring timely assignment and dispatch of technicians to meet customer needs and SLAs.
• Acted as the primary liaison between customers and technical teams, managing service requests, updates, and escalations.
• Scheduled preventative maintenance and emergency repairs, optimizing workforce availability and minimizing downtime.
• Monitored service job progress and resource utilization through internal systems.
• Maintained accurate records of work orders, customer interactions, and service metrics for reporting and compliance.
• Collaborated with service managers and engineers to ensure efficient resolution of technical issues and high customer satisfaction.
• Analyse service data to identify trends, inefficiencies, and areas for process improvement

Sales and marketing learnership at Konica Minolta (2013-05 – 2014-04)

Marketing and sales support learnership program

• Assisted in developing and executing marketing campaigns, including social media promotions, email newsletters, and in-store activations.
• Conducted market research and competitor analysis to support product positioning and promotional strategies.
• Supported the sales team with lead generation, customer follow-ups, and sales reporting.
• Helped organize and coordinate events, product launches, and promotional activities.
• Engaged with customers to understand their needs, present product features, and assist in closing sales under supervision.

Diploma in Marketing Management – PC Training and Business College (2009 – 2011)

Secondary Education – Holy Trinity Catholic Secondary (2003 – 2007)