Kgaugelo Thankslord

i am a dedicated and customer-focused professional with experience in customer service, sales and client engagement. I have strong communication, active listening and problem-solving skills with a passion for delivering excellent customer experiences. My experience as a Brand Ambassador has equipped me to handle customer enquires, build positive relationships and work effectively in fast-paced environments.

I am eager to contribute my skills to a call centre team while continuing to grow professionally.

BRAND AMBASSADOR (SALES ASSISSTANT) - ROSEBANK INTERNATIONAL

(2026-01 - 2026-03)

• Assisted prospective students by providing accurate information about academic programmes and admissions.
• Delivered excellent customer service by answering enquires professionally and efficiently.
• Promoted the institution's programmes during marketing campaigns and promotional events.
• Built and maintained positive relationships with prospective relationships with prospective students and parents.
• Worked towards daily and weekly recruitment targets.
• Resolved customers concerns and directed clients to appropriate departments.
• Represented the institution professionally at all times.

Bachelor of Education - Intermediate Phase Teaching - ROSEBANK INTERNATIONAL (2022 - 2025)

Higher Certificate - Office Administration - ROSEBANK INERNATIONAL (2021 - 2021)

National Senior Certificate - PRETORIA CENTRAL HIGH SCHOOL (2020 - 2020)