Kgomotso Mariri

IT Infrastructure Engineer with 12+ years of experience supporting enterprise, MSP and multi-site environments across Windows Server, Active Directory, Microsoft 365, Exchange, VMware, networking, backup/recovery, endpoint security and infrastructure operations. Experienced in remote technical support, escalation handling, server and network troubleshooting, user lifecycle administration, infrastructure monitoring, documentation, vendor coordination and project delivery. Strong background in regulated business environments, payment systems, service delivery and customer-focused infrastructure support, with proven ability to work independently while supporting critical business services.

Desktop & Facilities Support Technician - The Payment Association of South Africa

(2020-01)

Provide IT support across Microsoft 365, Windows infrastructure, Active Directory, Endpoint security, network monitoring and enterprise support services within a regulated payments environment.

• Manage user accounts, permissions, access rights and lifecycle processes through Active Directory and Microsoft 365, including onboarding/offboarding support and access governance.
• Support Microsoft 365 products including Exchange Online, SharePoint Online, OneDrive and Teams, including SharePoint site creation, access management and OneDrive troubleshooting.
• Monitor abnormal internet traffic and IT operational health, report issues to management and support timely incident investigation and remediation.
• Administer endpoint protection using AV Defender and support security controls, patching, asset governance and operational compliance documentation.
• Provide remote and onsite support for infrastructure incidents, endpoint issues, boardroom systems, connectivity problems, vendor-managed systems and high-priority business users.
• Maintain IT asset registers, procurement records, supplier coordination and technology documentation to support infrastructure governance and operational continuity.

Desktop Support Technician - Econet / Kwese Channels

(2018-01 - 2019-08)

• Administered Microsoft 365 environments including Exchange Online, SharePoint Online, Teams and OneDrive, supporting users, access, collaboration and cloud productivity services.
• Supported VMware environments, server images, OS installations, server connectivity issues and remote administration of servers and workstations.
• Implemented Active Directory, Exchange and Microsoft 365 administration tasks, including account management, security procedures and migration support.
• Supported Mimecast and Sophos Endpoint Protection and contributed to security controls, endpoint protection and threat prevention operations.
• Successfully rolled out Sophos Endpoint Antivirus, Druva Backup and Multi-Factor Authentication for approximately 750 users.
• Provided after-hours and rotational on-call support, customer-site support, incident trend analysis, documentation and project status reporting.

ICT Technician - StarSat

(2015-02 - 2017-12)

• Administered Microsoft Exchange, Outlook, backups, disaster recovery, email archiving, software licensing, endpoint security and user support services.
• Supported Windows, macOS, printers, Microsoft clustering, load balancing and infrastructure services across onsite and remote user environments.
• Managed backup and restore activities including NetBackup administration, backup policy reconfiguration, tape rotation and data recovery support.
• Maintained a disaster recovery plan for Exchange and supported Enterprise Vault email archiving, anti-spam and anti-virus Exchange solutions.
• Participated in office and infrastructure migration projects, including data centre reconfiguration and implementation of new backup policies.
• Provided onsite and remote support for approximately 300 users and liaised with contractors and vendors on technology solutions.

Field Service Technician - EOH - DOJ Project

(2014-01 - 2015-02)

• Provided onsite and remote user support, Active Directory administration, printer/network support and infrastructure issue resolution within SLA requirements.
• Delivered after-hours and on-call support when required and collaborated with other technical team members to resolve escalated issues.

Service Desk Engineer - Bytes Connect - Multichoice Project

(2012-12 - 2013-12)

• Provided telephone and remote technical support to enterprise users in an MSP-style environment, including Active Directory account administration and Exchange distribution lists.
• Troubleshot server, network and infrastructure alerts, managed escalations and followed up on logged calls to ensure customer resolution.

IT 1st & 2nd Line Support Technician - Bytes Connect - Neotel Project

(2010-03 - 2012-11)

• Installed, configured and supported hardware and software environments while resolving user issues in a clear, customer-focused and SLA-driven manner.
• Acted as Team Lead for the prepaid Neotel project, supporting call flow, customer communication and service desk operations.

BSc Degree - University of Limpopo

Network Technician Studies - Boston City Campus