Office Manager at AfriGIS (2021-07 – Present)
Office Manager at AfriGIS overseeing office operations and team coordination.
- Coordinating office events and meetings, ensuring timely execution and optimal participant scheduling.
- Providing exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducting regular inventory assessments of office supplies, and ordering necessary items proactively to prevent stock shortages.
- Serving as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintaining accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlining office operations by implementing efficient filing systems and organizational strategies.
- Reducing costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhancing team productivity by delegating tasks effectively and overseeing daily workflow.
- Handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Virtual Assistant at Freelancer (2019-01 – 2023-02)
Virtual Assistant providing administrative and customer support services.
- Monitored emails, organized inboxes, and prioritized messages for clients.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Managed CRM input, exports and clean up.
- Executed travel arrangements by researching and booking flights and accommodations.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
Fleet Administrator at Stowe Holdings (2017-02 – 2019-02)
Fleet Administrator managing fleet operations and inventory management.
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Maintained optimal inventory levels of spare parts, leading to quicker turnaround times on repairs and minimizing vehicle downtime.
- Leveraged technology to enhance communication between team members creating a more collaborative work environment.
- Partnered with transportation manager to provide oversight to route planning.
Admin and Call Centre Intern at Affinity Mobile (Services SETA Internship) (2014-11 – 2015-06)
Admin and Call Centre Intern providing administrative and customer service support.
