Khanya Makhetha

Dedicated and results-driven retail professional with over five years of experience in customer service, sales, and team management. Demonstrated expertise in handling diverse retail environments, with strong skills in inventory control, cash handling, and customer relationship management. Proven track record of achieving sales targets, improving store performance, and effectively managing staff.

Proficient in Microsoft Office (Word, Excel, PowerPoint), with a solid foundation in communication and problem-solving skills. Bilingual in Sesotho and English, with a strong commitment to delivering exceptional service and fostering productive team environments. Currently seeking an opportunity to leverage my leadership skills and retail experience in a dynamic organisation.

Manager - Clothing Junction

(2021-01 - 2024-12)

• Managed overall store operations, including team performance, sales goals, and customer satisfaction.
• Implemented effective strategies to boost sales and customer engagement.
• Supervised and coached team members, fostering a positive and productive work environment.
• Ensured compliance with health and safety regulations, maintaining a secure store environment.

Manager - Victory Trainer

(2022-01 - 2023-12)

• Oversaw day-to-day store operations, ensuring adherence to company policies and procedures.
• Led and motivated a team to achieve sales targets and deliver high-quality customer service.
• Conducted training sessions for new and existing staff to enhance product knowledge and skills.
• Monitored inventory levels, conducted stock takes, and coordinated with suppliers for timely restocking.

Cashier - Jumbo Clothing Store

(2017-01 - 2020-12)

• Executed point-of-sale operations with precision and provided friendly, courteous service.
• Counted and balanced tills, reconciling cash and receipts at the beginning and end of each shift.
• Maintained a clean, organized checkout area, ensuring a pleasant shopping environment.
• Collaborated with the team to maintain stock levels and support store promotions.

Cashier and Sales Assistant - Rage Distribution - Twin City Heidedal Mall, Bloemfontein

(2016-01 - 2017-12)

• Processed customer purchases efficiently and with accuracy, upholding cash handling best practices.
• Supported sales initiatives by providing product information and recommendations.
• Managed stock displays, replenished inventory, and ensured all items were priced correctly.
• Assisted in store opening and closing procedures, including cash register balancing.
• Assisted in meeting daily sales targets through effective product knowledge and upselling techniques.
• Participated in store promotions and maintained a clean, organized sales floor.
• Provided outstanding customer service, assisting clients with product selection and queries.
• Maintained store presentation and ensured all items were displayed according to company standards.

Sales Assistant - Blue Dot

• Greeted and engaged customers, building rapport to promote a positive shopping experience.
• Assisted in meeting daily sales targets through effective product knowledge and upselling techniques.
• Handled cash, card, and voucher transactions, ensuring accuracy and adherence to cash-handling policies.
• Participated in store promotions and maintained a clean, organized sales floor.

Sales Assistant - Victory Sale

• Provided outstanding customer service, assisting clients with product selection and queries.
• Maintained store presentation and ensured all items were displayed according to company standards.
• Managed point-of-sale transactions, handling cash and card payments accurately.
• Supported inventory checks and restocked shelves as needed to maintain product availability.

Microsoft Office Suite (Intermediate Level) - University of the Free State (1988-01 - 1988-12)

National Senior Certificate - Castle Bridge High School (2012-12)