Khanyisa. N

Confident, organised communicator with experience in high-volume outreach, phone-based client engagement, and accurate call logging. Comfortable following structured scripts, handling rejection without losing momentum, and tracking multiple contacts simultaneously. Fluent in English with a clear, professional phone manner — focused on results, disciplined with process, and eager to perform in a fast-paced, remote appointment-setting environment.

HR Administrative Intern - LSM Consulting Services - East London

(2025-09 - 2025-12)

• Managed high-volume phone and written communication, directing queries accurately and maintaining a professional, confident manner across every interaction.
• Built and maintained accurate call and contact logs, tracking multiple ongoing queries simultaneously without losing detail or follow-up.
• Collaborated with team members to coordinate scheduling and appointment bookings, ensuring the right people connected at the right time.
• Improved response and follow-up times by streamlining how incoming requests were received, logged, and handed off to the appropriate party.
• Led outreach coordination across multiple concurrent tasks, demonstrating focus, resilience, and consistency in a results-driven environment.

Student Tutor - Rhodes University Community Engagement Programme

(2023 - 2023)

• Built rapport quickly with a new contact, establishing trust and a productive working relationship from the very first session.
• Managed structured weekly scheduling independently, following a consistent process and tracking progress accurately over the duration of the programme.

Volunteer – Event Operations - Rhodes University

(2023-08 - 2023-08)

Intervarsity Event

• Collaborated with a team to coordinate logistics across a large-scale, fast-moving event — staying organised and on-task despite a high volume of activity.
• Demonstrated resilience and adaptability, maintaining energy and focus throughout a demanding, high-pressure environment.

Bachelor of Social Science - Industrial Psychology and Sociology - Rhodes University (2026) Makhanda