Lukhanyiso Vuso

Detail-oriented Ticketing Coordinator experienced in managing service requests, coordinating workflows, and ensuring timely resolution in fast-paced environment. Skilled in troubleshooting hardware and software issues, working with cross-functional teams, and using ticketing systems to maintain efficient operations and high service standards. Proven ability to prioritize tasks, streamline processes, track performance against SLAs, and deliver user-friendly solutions that enhance productivity.

Eager to contribute strong organizational and problem-solving skills to a dynamic operations team.

Ticketing Coordinator & Assistant Logistics Coordinator at NTT DATA (2023-01 – Present)

• First point of contact for IT support.
• Hardware troubleshooting, software installation and updates.
• Active Directory and mail account administration.
• Microsoft 365, VPN, authentication and end-user support.
• Ticket management, reporting and SLA tracking.

IT Student at Daimler Truck Southern Africa (2022-01 – 2023-12)

• Asset setup, imaging and deployment
• Basic Microsoft Office 365 knowledge
• IT shop support and application assistance
• Production hardware support

Diploma in Information Technology – Walter Sisulu University (2016-01 – 2021-12)

Grade 12 – Sophathisana Senior Secondary School (2015-12)