Customer Service Representative at IGT Solutions (2023-04 – 2025-12)
- Assisted customers with inquiries and product information via phone and chat, enhancing customer satisfaction.
- Resolved customer complaints by identifying issues and providing effective solutions, leading to improved customer retention.
- Maintained knowledge of products and services to provide relevant support.
- Managed ticketing system to track and resolve IT support requests, ensuring timely responses and resolution.
- Collaborated with IT team to implement system upgrades and enhancements.
Marketing Intern at Tswadi Beauty (2024-05 – 2025-06)
- Developed social media content strategies that enhanced brand visibility for various clients.
- Created and executed social media strategies that boosted customer engagement and interaction.
- Captured high-quality video content to effectively showcase projects and events.
- Edited video content for various platforms, ensuring high-quality visuals and sound.
- Utilized Adobe Premiere Pro to assemble footage and create engaging narratives.
Graphic Designer at Vincy Hardeware (2023-03 – 2023-11)
- Developed graphics, logos, and layouts that enhanced brand identity across product illustrations, company logos, and websites.
- Designed promotional materials that effectively engaged target audiences for marketing campaigns.
- Created videos and animations with newly designed Logos
- Conducted research on design trends to enhance project ideas.
- Created engaging motion graphics for promotional videos and social media content.
- Edited video footage to integrate motion graphics seamlessly into final products.
