Director and Head of Operations at Zendalo Guesthouse & Events Centre (2013-01 – 2025-12)
- Management of all business finances
- Oversee and manage all activities to ensure guests and customers are satisfied.
- Organize and coordinate people and operations.
- Conduct property inspection and sort out any issues of concern.
- Manage and motivate a team of 12 employees to achieve the best performance levels of everyone.
- Hire qualified personnel when needed by assessing, screening and interviewing candidates.
- Supervise and oversee staff members.
- Develop and communicate policies and standard operating procedures.
- Train staff on customer service.
- Ensure that staff follow the set rules and policies.
- Establish standards for customer service.
- Monitor employees working and attendance schedules including paid time off, breaks and overtime.
- Responsible for the drafting of employment contracts for new recruits and temps.
- Execute employee retention programs.
- Resolve job related issues and staff queries on day-to-day basis.
- Attending to CCMA cases.
- Check supplies and equipment quantity and quality.
- Manage budgets and approve expenditure.
- Ensure adherence to relevant legal, health and safety regulations and guidelines.
- Keep and update relevant documents and records.
- Double check the payroll variance report before payments are released.
- Create reports.
- Keep track of inventory and ensure cleanliness.
- Monitor records of incoming and outgoing guests.
- Oversee the processing and querying of invoices.
- Sign off all menu options with the Chef.
- Management of corporate and general functions.
- Meeting with potential clients.
- Ensure efficient running of all activities within the Group.
- Facilitate purchasing of stock and administration.
Human Resources Manager at Standard Bank (2006-02 – 2013-10)
- Responsible for supporting and enabling employee lifecycle events:
- Recruitment & Selection, Assessments
- Facilitating employee performance assessment and rewards
- Implementing Training Programmes
- Running Development Programmes (Transformation, Learnerships, Investors In People and Wellness/HIV)
- Disciplinary actions, Industrial relations advice
- Documentation and consultation for disciplinary action
- Representing Standard Bank at CCMA (Conciliation and Arbitration)
- Team Leader for the Appraisals Process in the Province
- Budgets and Managing a Cost Centre
- Work closely with Provincial HR Head to ensure the effective utilization of HR products and services by Business Units, delivering HR related communications to BU staff and line management.
- Using group framework and tools, identify the future organizational capability requirements for the business and identify skills gap
- Co-ordinating Succession Plan (Career Management Committee, Talent Matrix & Talent Retention)
- Advise line with regards to Poor Performance Management Issues.
- Manage orientation and induction process (Blue Genes)
- Co-ordinating transformation and employment equity initiatives within the Bank in the province
- Coordinating training and Development of new and existing staff
- Drive and implement Change Management for companywide projects and interventions
- Manage HR Projects for the Province
- Monthly branch visits and curtesy calls to the branches
- Provide Leadership, support and direction to the HR Team
Benefits Administrator/ Payroll Specialist at Umgeni Water (2005-07 – 2006-01)
- Preparation of payroll and its exceptions e.g. overtime calculations, tax calculations for terminated employees, capturing of new employees and handle all queries that arise from employees
- Monthly payments and Manual payments
- Cheque requisitions and third party payments e.g. union fees, debt collector (garnishee orders), micro loans, etc.
- Calculate payment of incentive bonuses and December bonuses
- Processing and handling of welfare issues: pension or provident funds, deaths, retirements and disabilities
- Processing loans, education assistance, bursaries and leave
- Processing medical aid, car allowances and housing schemes
- Helping in any HR related issues e.g. updating HR standard forms.
Human Resources Administrator at Aberdare Cables (2002-04 – 2005-07)
- Advertising, short-listing and recruitment of staff
- Handling regret letters and conducting exit interviews
- Updating monthly report (absenteeism, disciplinary and monthly reports)
- Presenting all the reports at the monthly meetings
- Handling disciplinary and grievance procedures
- Processing loans and leave
- Processing and handling of welfare issues
- Updating performance management reports
- Running payroll and monthly payments
- Drawing business plans
- Running community projects
- Translation of documents
- Interpreting during meetings and functions
- Minutes taking
Recruitment Consultant at TCS Personnel (2000-12 – 2002-03)
- Facilitating the recruitment and selection of staff for various clients as well as managing a group of temp staff based at different client premises.
- Sourcing the right candidates.
- Identifying each client's individual human resources requirements and supply them.
- Placing adverts for job specifications.
- Interviewing candidates.
- Shortlisting and presenting CV's to clients.
- Following up with clients regarding placements made.
- Carrying out response handling for clients.
- Making courtesy calls to clients in order to build and retain relationships.
HR Administration Clerk (In-service Training) at Greys Hospital (2000-06 – 2000-11)
- Recruitment, selection and appointment process
- Capture of leave
- Handling of disciplinary and grievance procedures
- Processing of quarterly reports
- Deductions
- Handling of loans
- Processing of Injury on Duty applications
