Khutso Thamaga
ICT Infrastructure Lead & Systems Administrator
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About
Analytical, Cum Laude Information Technology graduate (18 distinctions) and certified CompTIA Security+ practitioner with multi-disciplinary expertise in help desk support, ICT infrastructure, defensive cybersecurity, and secure full-stack web development. Proven track record of managing multi-branch IT operations, resolving technical support tickets under ITIL frameworks, provisioning user accounts (Active Directory, M365), and engineering responsive, secure web platforms. Bridges robust frontline troubleshooting with advanced software engineering to guarantee high-availability service delivery and secure system operations.
Experience
ICT Infrastructure Lead & Systems Administrator at BRO FAST (PTY) LTD (2024-01 – Present)
- Deliver tier-2/3 technical escalation support for complex network connectivity issues, hardware diagnostics, and operating system recovery across client environments.
- Architect and deploy database-driven web platforms, responsive applications, and ticket management portals using JavaScript/TypeScript, PHP, C# (.NET), and relational SQL databases.
- Manage user accounts, permissions, and workstation hardening. Implement SSDLC controls (parameterized queries, token authentication) and manage web server deployments (Apache, IIS) with SSL/TLS lifecycles.
- Maintain secure ICT infrastructure, segmented LANs, and deploy continuous monitoring pipelines (Syslog, Splunk) enforcing ITIL-aligned patch management and change control workflows.
Work-integrated Learning (WIL) Intern: IT Support & Systems Administration at PE MASHOLA & CO INC (YES4YOUTH PROGRAMME) (2022-01 – 2023-12)
Completed in fulfillment of the AIT350 Industry Internship Module — Belgium Campus iTversity
- Served as the primary point of contact for resolving incoming IT support tickets, calls, and emails from internal staff and branch users.
- Troubleshot and maintained Windows desktops, laptops, printers, and basic network equipment, ensuring minimal downtime.
- Handled user onboarding, credential resets, and access permissions while providing reception, switchboard, and administrative support alongside core IT duties.
Education
Diploma in Information Technology in Information Technology – Belgium Campus iTversity (2024-05)
National Senior Certificate (Matric) – Curro Northern Academy (2020-12)
