King Tebogo Mudau

Results-driven Sales and Call Centre Manager with over 14 years of experience in sales management, team leadership, and customer relationship management within financial services, insurance, and retail sectors. Proven track record of exceeding sales targets, managing teams of up to 25, and implementing strategic initiatives to drive business growth. Skilled in coaching, performance management, and operational efficiency, with expertise in systems like Vici Dial, Salesforce, and Vodasure.

Recognized for best team player, top QA lead converter, and consistent target achievement.

Area Sales Manager - Shimba Marketing & Distribution (FMCG) - Johannesburg, South Africa

(2025-07)

• Drove sales growth and distribution targets across the assigned area through effective management of field sales, merchandising and promotional teams
• Led and coached field agents, merchandisers and sales representatives to ensure consistent execution of in-store promotions and brand activations
• Ensured product availability, visibility and merchandising compliance in traditional trade, informal retail and stokvel channels
• Planned, implemented and monitored BTL promotional campaigns in line with client briefs and company objectives
• Built and maintained strong relationships with retailers, wholesalers and key community stakeholders to strengthen route-to-market penetration
• Compiled and submitted accurate sales, distribution and field performance reports, providing market insights and corrective action plans to management

Call Centre Sales Manager - Smollan Financial Services - Johannesburg, South Africa

(2022-08 - 2025-06)

• Lead a Sales floor of average 120 sales agents, achieving 85-110% of monthly sales targets respectively.
• Develop and execute sales strategies for clients including Sanlam, Vodacom, and Workers Life, improving lead conversion rates by 15%.
• Conduct daily staff performance reviews, coaching sessions, and compliance checks, ensuring adherence to FSCA regulations.
• Generate daily, weekly, and monthly reports using Vici Dial and Task Flow, optimizing queue management and reducing abandonment rates by 10%.
• Manage client relationships, addressing queries and ensuring customer satisfaction

Sales Team Manager & Customer Relations Manager - Lion Minds - Johannesburg, South Africa

(2022-02 - 2022-07)

• Managed a sales team in retail education software, increasing customer base by 20% through strategic sales planning.
• Implemented performance monitoring and coaching, improving team sales efficiency by 12%.
• Handled customer complaints and ensured resolution within 24 hours, achieving a 95% satisfaction rate.
• Coordinated inventory, cash deposits, and software installations, streamlining operations at the Wonderpark branch.

Short Term Insurance Financial Advisor - OUTsurance - Johannesburg, South Africa

(2020-02 - 2022-01)

• Converted outbound leads into sales, consistently meeting or exceeding monthly targets by 10%.
• Provided product knowledge and tailored insurance solutions, achieving a 90% customer retention rate.
• Utilized persuasion techniques to close deals, maintaining quality standards and compliance with FAIS and FICA regulations.

Sales Team Manager - Metropolitan Momentum (MMI Holdings) - Johannesburg, South Africa

(2019-03 - 2020-01)

• Coached and mentored financial advisors, increasing team productivity by 18% through targeted training programs.
• Recruited and retained high-performing advisors, reducing staff turnover by 15%.
• Monitored market allocation and sales activities, ensuring compliance with quality and production targets.

Team Leader / Sales Supervisor - Teljoy - Johannesburg, South Africa

(2018-03 - 2019-02)

• Supervised a sales team of 15 agents, achieving 110% of sales targets for three consecutive months.
• Conducted daily touch-base meetings and coaching sessions, improving agent performance by 10%.
• Managed customer service initiatives, resolving queries and ensuring timely order delivery, resulting in a 92% customer satisfaction rate.

Collections / Sales Supervisor - CSS Solutions (Kganya Sanlam Project) - Johannesburg, South Africa

(2016-10 - 2018-02)

• Managed collections and sales for campaigns like SARS and Edcon Group, achieving 100% of SLA targets.
• Conducted QA call evaluations and staff training, improving call quality scores by 15%.
• Prepared weekly operations and telephony reports, ensuring accurate tracking of team performance.

Sales Supervisor - Clientele - Johannesburg, South Africa

(2013-06 - 2016-09)

• Led a sales team to consistently meet 100% of benchmark targets, reducing NTU (first premium unmet) rates below 35%.
• Implemented lead management strategies, increasing conversion rates by 20%.
• Recruited and trained staff, maintaining headcount and quality standards above 80%.

Sales Consultant - Clientele - Johannesburg, South Africa

(2011-11 - 2013-05)

• Sold various insurance policies, achieving 100% of sales targets through effective client engagement.
• Customized insurance programs and handled claims, ensuring equitable settlements for clients and insurers.
• Maintained detailed records and developed marketing strategies to expand clientele.

Field Sales Executive - Aquzania - Johannesburg, South Africa

(2011-07 - 2011-10)

• Conducted product demonstrations and negotiated contracts, signing up 50+ new clients.
• Ensured safe delivery of water machines and followed up on client satisfaction, achieving a 90% retention rate.

Telesales Representative - Integrate Immigration - Johannesburg, South Africa

(2011-03 - 2011-06)

• Booked appointments for guest house insurance, completing client lists and following up on leads.
• Reported daily on booked appointments, achieving a 95% follow-up success rate.

Account Manager (Tele Sales & Marketing) - Mi Way Staffing Solution - Johannesburg, South Africa

(2010-11 - 2011-01)

• Sold company services and managed call centre operations, securing sponsorships for matriculants.
• Trained sales staff and introduced POPI compliance, increasing client engagement by 10%.

Tele Sales and Marketing Representative - Eco no Bee - Johannesburg, South Africa

(2010-08 - 2010-10)

• Arranged client meetings and updated accounts using V Tiger, generating 30+ new business leads.
• Explained product benefits, achieving a 15% increase in client sign-up.

Call Centre Agent - AOL Dimension Data - Johannesburg, South Africa

(2008-02 - 2009-06)

• Promoted SAB products and allocated promoters to venues, achieving 100% of promotional targets.
• Conducted stock taking and trained new recruits, improving team efficiency by 10%.

Events and Promotions Coordinator - BR Promotions - Johannesburg, South Africa

(2007-07 - 2007-12)

• Managed brand promotions and recruited students, increasing brand visibility by 20%.
• Evaluated promotional activities, ensuring alignment with client objectives.

Matric - Edenvale High School (2005) Johannesburg, South Africa