Noluthando Ngcobo

Results-driven outbound call centre agent with 6 months experience making calls and 2+ years in customer service. Proven ability to engage clients professionally, meet sales and collections targets, and maintain high conversion rates through clear communication and persistence. Comfortable with dialer systems, script adherence, and CRM updates. Looking to bring my target-focused mindset and client-first approach to Capitec Bank.

Sales representative - South African creditcheck

(2026-03)

• Made 100+ outbound calls daily to customers for sales, collections, market research, verification
• Achieved % conversion rate and consistently met weekly or monthly targets
• Handled objections professionally and turned hesitant clients into confirmed sales, commitments
• Accurately captured call outcomes and updated CRM in real time
• Adhered to scripts while personalizing conversations to build rapport
• Maintained 100% compliance with POPIA and company call recording policies

Sales representative - Africonnect

(2025-11 - 2026-02)

Client service representative - Prides promotions

(2022-01 - 2024-02)

• Supported customers with inquiries, complaints, and product information via phone and in-person
• Processed transactions and resolved issues to maintain high customer satisfaction
• Trained 7 new team members on systems and customer handling protocols

Matric - grade 12 - Ngali secondary school (2012)