Klaas Maphosa

Reliable and passionate professional with more than seven years of relevant work experience in customer service, account management, and merchandising. Hard worker with strong problem-solving abilities and commitment to excellence.

Floor Merchandiser at Boxer Superstore (2008-01 – 2009-12)

Floor Merchandiser at Jaz Sales and Marketing (2009-01 – 2011-12)

Roving Team assistance Driver at DDK Merchandising (2011-01 – 2017-12)

Account Manager at Coca Cola beverage of South Africa (CCBSA) (2018-01 – Present)

• Dealing with customers face to face, over the phone and via email
• Assisting customers with finding suitable products or services
• Handling payments and processing returns, refunds and exchange
• Dealing with customer feedbacks, concerns and complaints
• Dealing with stressful situations and emergencies in a professional manner and ensuring that customer's concerns are promptly addressed
• Assisting the store manager with their day to day activities

Grade 12 in Matric – PHL Moraka Commerce High