Kokeletso Moraka

A well mannered person who can communicate to people on all levels.Smart and presentable to work as part of a team or individually deliver and maintain a very high standard of service.Possessing the necessary enthusiasm and motivation required to achieve within the workplace.I can communicate effectively with people from diverse backgrounds and would be an asset to an employer who respects loyalty and responsibility.I am now looking for a new and challenging position,one which would make use of my existing skills and create a great experience Objective: To utilize my technical skills and provide a professional service to customers by applying my knowledge and working in a challenging and motivating working environment

Medical receptionist at DR JO-ANNE surgery (2018-01 – 2018-03)

• setting appointments
• filing
• answering the phone
• greeting clients

Merchandiser at Afrika tikkun (2022-12 – 2023-12)

• Ensure that store shelves are stocked with the right types and quantities of products.
• Display, arrange,price and rotate products in stores.
• Maintain store shelves by removing dated or damaged products.
• Monitor store inventory based on sales and intake.
• Optimize sales volume and profitability by identifying profitable lines and bestsellers.
• Make recommendations for promotional strategies using sales and pricing data.
• Work and communicate with buyers,suppliers and distributors

Merchandiser at Smollan and associates (2024-05 – 2024-08)

• Ensure that store shelves are stocked with the right types and quantities of products.
• Display, arrange,price and rotate products in stores.
• Maintain store shelves by removing dated or damaged products.
• Monitor store inventory based on sales and intake.
• Optimize sales volume and profitability by identifying profitable lines and bestsellers.
• Make recommendations for promotional strategies using sales and pricing data.
• Work and communicate with buyers,suppliers and distributors

Merchandiser at Proforce smollan (2024-08 – 2025-09)

• Ensure that store shelves are stocked with the right types and quantities of products.
• Display, arrange,price and rotate products in stores.
• Maintain store shelves by removing dated or damaged products.
• Monitor store inventory based on sales and intake.
• Optimize sales volume and profitability by identifying profitable lines and bestsellers.
• Make recommendations for promotional strategies using sales and pricing data.
• Work and communicate with buyers,suppliers and distributors

Fashion Consultant(Cashier and front of house) at Faro Brits mall (2025-07 – 2026-02)

• Cash handling
• Sales and targets
• Merchandising
• Housekeeping
• Operations and procedures
• Basic Admin

E40 shop assistant at Econofoods (2026-02 – Present)

• Present, promote, and sell products/services to customers
• Use upselling techniques to suggest additional products and upgrades
• Establish and maintain positive customer relationships
• Resolve customer issues and complaints and address any questions or concerns
• Inform customers about ongoing sales, promotions, and special deals
• Provide customers with accurate product information
• Recommend and display items to match customer needs
• Demonstrate product features and benefits
• Greet and offer assistance to customers
• Achieve sales targets within schedule and manage the sales cycle
• Stay up-to-date on product features and changes
• Assist in stock ordering and visual merchandising
• Receive, process, and organize shipments and deliveries
• Maintain high levels of customer satisfaction
• Accurately process payments using the Point of Sale (POS) system, handle cash and card transactions, issue receipts, and manage refunds and exchanges correctly

Field sales representative at Tiger brands smollan (2026-07 – Present)

• Proactively engage with existing and potential customers to promote company products and services
• Conduct product activations and demonstrations to educate customers on the features and benefits of our offerings
• Collaborate with the sales team and other departments to achieve sales targets and objectives
• Execute merchandising activities, including product displays, signage placement, and inventory management, to enhance product visibility and drive sales
• Provide feedback to line manager, including insights and challenges to improve brand awareness of our client
• Develop and maintain strong relationships with decision-makers in spaza shops
• Onboard new customers by guiding them through the setup process, providing training on product usage, and addressing any questions or concerns
• Capture and process customer orders accurately and efficiently
• Provide timely and accurate reports on sales activities, customer feedback, and market trends
• Capture and complete relevant surveys on the SMART app
• Ensure expired stock is removed from the shelf
• Ensure visible and accurate pricing on the shelf
• Ensure customers (Spazas) are correctly loaded on Clicka & SMART
• Ensure KVI’s and MHS’s are always on shelf as per TBFS SOP
• Ensure short-dated stock is removed from shelf as per TBFS SOP
• Monitor in-store pricing
• Increase volumes in stores

Grade 12 – SANDRINGHAM HIGH SCHOOL (2017 – 2017)