Koketso Macia Mothibi

Motivated and detail-oriented Administrative Coordinator and ICT Graduate with experience in administration, customer service, records management, reporting, and systems support. Skilled in coordinating office operations, managing confidential information, maintaining accurate records, and providing excellent customer service. Strong communication, organizational, and problem-solving abilities with a proven ability to work effectively in fast-paced environments.

Committed to delivering high-quality administrative support and contributing to organizational success.

Admin Co-ordinator - Mediwell Medical and Dental Centre

(2025-03)

Providing comprehensive administrative, reception, and ICT support within a busy medical and dental practice. Responsible for managing front desk operations, assisting management with PA duties, and ensuring smooth day-to-day system functionality.

• Managing reception duties including patient bookings, inquiries, and front desk operations.
• Providing administrative support such as filing, reporting, and document management.
• Assisting management with PA duties including scheduling, coordination, and communication.
• Offering ICT support, including basic troubleshooting of systems, printers, and network-related issues.
• Logging and following up on technical issues with service providers.
• Ensuring smooth daily operations across administrative and technical functions.
• Maintaining professionalism and excellent customer service at all times.
• Successfully managed high volumes of patient bookings, inquiries, and front desk operations in a busy healthcare environment.
• Assisted management with administrative coordination, scheduling, and day-to-day office operations.
• Maintained accurate patient and administrative records, ensuring compliance and confidentiality.
• Coordinated with service providers to resolve technical and operational issues promptly.
• Contributed to efficient practice operations by supporting both administrative and ICT-related functions.
• Consistently delivered professional customer service to patients, medical practitioners, and stakeholders.

Admin Assistant - Department of Education, Frances Baard District

(2022-08 - 2024-09)

Provided administrative support within the Examinations Unit, ensuring the efficient coordination and processing of examination-related activities.

ICT Intern - Department of Education Provincial Office

(2021-05 - 2022-04)

Provided technical support and assistance within the ICT department, ensuring the smooth operation of computer systems and network infrastructure.

Diploma - IT - Sol Plaatje University (2016 - 2019)

Matric - Kgomotso High School (2012 - 2013)