Kopano Thoka

Highly organized and detail-oriented Professional with strong communication and interpersonal skills, the ability to build rapport and foster positive relationships with customers and stakeholders. Adept at streamlining admin operations and increasing productivity. Dedicated to driving continuous improvement and delivering results. I am looking for a position where I can enhance my experience and skills by helping customers and stakeholders to resolve any company-related issues.

Telemarketing Specialist - C-Tracker

(2025-07)

• Outbound Calls: Initiate calls to potential customers from a provided list or database to introduce products or services
• Lead Generation: Identify and qualify new business leads by asking insightful questions and understanding customer needs
• Product/Service Information: Deliver persuasive presentations, explain product features, benefits, and pricing, and answer questions from prospects
• Sales and Closing: Persuade customers to purchase goods or services, handle objections, and facilitate sales transactions
• Customer Relationship Management: Maintain accurate records of customer interactions, follow up on leads, and nurture client relationships
• Target Achievement: Meet daily, weekly, and monthly sales targets, and take initiative to go the "extra mile" to achieve business objectives.

Financial Consultant - Old Mutual Group

(2019-04 - 2024-12)

• Providing financial service to clients based on their circumstances, appetite for risk and desired level of future investment growth
• Analyzing client information and future financial projections to ascertain the best investment solutions and strategies for clients
• Maintaining good relationships with existing clients and adapting their advice and strategies to meet unexpected changes in financial circumstances
• Producing financial reports and communicating to clients what the figures mean
• Meeting all regulatory requirements
• Keeping up to date with the latest financial products and regulatory changes

Office Administrator - Big Lion Construction

(2017-07 - 2019-03)

• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
• Supervise members of the administrative staff, equally dividing responsibilities to improve performance
• Create and update databases and records for financial information, personnel and other data
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
• Submit reports and prepare proposals and presentations as needed
• Processing bills and helping clients or customers if they have any questions about their charges
• Order front office supplies and keep inventory of stock

Health and safety Consultant - MK Africa Construction

(2013-04 - 2015-04)

• Evaluating construction projects to spot safety risks and ensure that projects comply with safety regulations
• Creating safety manuals and guidelines for construction projects
• Providing construction employees with safety training that meets safety regulations
• Investigating and preparing reports on safety incidents
• Documenting safety hazards
• Staying informed on changing safety regulations

Receptionist - Clinique

(2010-08 - 2013-03)

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to customer inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Keep updated records of office expenses and costs
• Ensure company's policies and security requirements are met
• Track and replace office supplies as necessary to avoid interruptions in standard front office

Certification - Occupational Health And Safety - Dekra Institute (2017)

National Senior Certificate - Edu College (2007)