Kurt Hartzenberg

I am a Business Analyst with hands-on experience delivering projects for both local clients, such as Sanlam, and global clients. I have led projects from start to finish, including requirements gathering, documentation, system configuration, testing, and UAT, ensuring successful delivery and client satisfaction with a solid technical background in IT, including data analysis, report development, and system troubleshooting. With strong communication skills and a proactive mindset, I am passionate about bridging the gap between business needs and technical implementation to deliver impactful results.

Technical Business Analyst - Kurtosys

(2024-03)

• Gather, analyse, and document business requirements from clients.
• Requirements elicitation & documentation (workshops, interviews, specs)
• Translate requirements into clear functional specifications and solution designs.
• Engage with clients regularly to clarify needs, provide updates, and ensure requirements are on track.
• Apply solution thinking to design configurations and analytical deliverables based on requirements.
• Configure systems and tools to meet business needs, ensuring technical alignment.
• Support solution implementation, including preparing environments and settings for production.
• Participate in or support testing phases such as UAT to ensure output meets requirements and quality standards.
• Client stakeholder engagement & relationship building
• Cross-team collaboration (Project Manager, QA, Designers)
• Clear technical and business communication
• End-to-end project delivery experience (documentation to implementation)
• Agile familiarity (spec writing, planning, backlog support)
• Developed Sanlam fund factsheets, enhancing data presentation and ensuring consistent, reliable information for stakeholders and clients. (reference: Sanlam Factsheet Centre).
• Developed CIT fund factsheets, CITS, and mutual fund factsheets for Pzena Investment Management.
• Assisted many clients in both documentation and configuration, from requirements gathering through to system configuration, supporting multiple global clients such as TDAM, Northern Trust, and ACA across the UK, US, and South Africa

IT Support Engineer - Kurtosys

(2023-02 - 2024-03)

• Creating and maintaining documentation, user guides, and knowledge base articles to help end-users troubleshoot common issues independently.
• IT Asset Management: Tracking and managing IT assets such as desktop computers, laptops, mobile devices, software licenses, and peripherals
• Play a key role in on-boarding new joiners by managing account creation and providing support for necessary IT setup
• Installing, configuring, and maintaining desktop computers, laptops, printers, monitors, and other hardware peripherals.
• Managing incidents, requests, and problems.
• Creating, modifying, and managing user accounts and permissions on network systems, email accounts, and other IT resources.
• Collaborate on IT projects and liaise with external partners to enhance existing IT systems

Second Line Engineer - Acora

(2022-08 - 2023-02)

• Proactively identify process, system, template and standard documentation improvement opportunities within the team
• Managing the Windows desktop/laptop image to ensure efficient deployment of the latest software and drivers
• Using Active Directory for user account management and network administration
• Ensuring compliance and security of all laptops through regular updates and management using Azure and Intune.
• Managing incidents, requests, and problems
• Deploying, troubleshooting, and managing Bit locker encryption on Windows devices.

Second Line Engineer - DXC Technology

(2022-02 - 2022-08)

• Procurement Management of all IT equipment / ordering equipment from external suppliers.
• Resolution of calls ranging from simple password resets to complex network queries
• Escalation of calls to 3rd Line Team as necessary.
• Perform software builds/re-builds on PCs and laptops as required.
• Intune set up for cell phone devices
• Ensuring network connectivity, emails, printers, applications are working properly

First Line Engineer - Logicalis

(2019-05 - 2022-01)

• SCCM Project execution
• Front Line Desktop Support via Telephone or Service Desk initiated requests.
• Maintain client databases of IT equipment (Remedy Sales force CMDB)
• Explain and document technical issues to all clients requiring assistance.
• Identify, log, and resolve technical problems with software applications or network systems of the company.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Migrating from Windows 7 or higher platform

IT Intern - DataCentrix

(2018-04 - 2019-05)

• SCCM Project execution
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop infrastructure.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Identify, log and resolve technical problems with software applications or network systems
• Maintain client databases with up to date solutions and clear record of activities

BTech Degree - Information Technology: Applications Development - Cape Peninsula University of Technology (2020 - 2021)

National Diploma - Information Technology - Damelin College (2015 - 2018)