Neo Sekgothe

IT Business Analyst / Functional Analyst - South African Revenue Service (SARS) - Gauteng

(2023-01)

Gather and analyse business requirements through stakeholder engagements, interviews, JAD Sessions, workshops, and operational support interactions.
Collaborate with cross-functional teams, ensuring effective stakeholder management in Agile and SDLC environments.
Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
Model As‑Is and To‑Be business processes using BPMN to support process improvement initiatives.
Monitor project progress and managing scope, timelines and deliverables.
Worked with developers to test API calls using Postman
Conduct gap analysis to identify process inefficiencies, system limitations and improvement opportunities
Support User Acceptance Testing (UAT) by preparing test scenarios, validating system behaviour, and ensuring the system met the business needs.
Perform basic SQL and Power BI data validation to support testing and issue analysis.

IT Business Analyst Intern - I1 Solutions - Gauteng

(2018-01 - 2019-01)

Assisted senior Business Analysts with gathering requirements for HR and Learnership management systems and Finance management systems.
Work closely with management, finance, operations, human resource to support the business solutions.
Helping to map the existing processes and identify potential areas for improvement.
Developed prototypes, oversee testing and implement changes.
Documented business and functional requirements, use cases, user stories, and supporting specifications.
Developed BPMN process models, context diagrams, and process flows.
Monitor project progress and managing scope, timelines and deliverables.
Collaborated with cross-functional teams to ensure effective stakeholder management in Agile and SDLC environment.
Facilitated User Acceptance Testing for validation of system behaviour and ensuring the system met the business needs and compliance.
Worked with developers to test API calls using Postman and performed data validation using Power BI, Qlik and SQL.

Junior IT Business Analyst / Scrum Master - Public Protector SA - Gauteng

(2019-01 - 2020-12)

Gather and analyse business requirements through stakeholder engagements, interviews, JAD Sessions, workshops, and operational support interactions.
Designed As‑Is and To‑Be business processes using BPMN to support process improvement initiatives.
Helping to map the existing processes and identify potential areas for improvement.
Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
Developed mock-up screens.
Facilitated daily stand-up meetings.
Monitor project progress and managing scope, timelines and deliverables.
Conduct gap analysis to identify process inefficiencies, system limitations and improvement opportunities
Support ed User Acceptance Testing (UAT) by preparing test scenarios, validating system behaviour, and ensuring requirements traceability.

IT Service Desk Analyst - JD Group - Gauteng

(2022-01 - 2022-12)

Provided 1st and 2nd‑line application and systems support in a high‑volume enterprise environment.
Adding biometrics for users on cow-hills application to grant access.
Supported SAP EP1, CP1 and NP1.
Installed and supported business application like office 365 office, teams, outlook etc.
Diagnosed application issues, escalated incidents, and supported root‑cause analysis.
Collaborated with business users and technical teams, strengthening stakeholder communication skills.

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