Kwanele Mngwengwe

Results-driven and customer-oriented professional with experience in call centre operations and hospitality environments. Proven ability to manage customer enquiries, process transactions accurately, resolve complaints efficiently, and deliver high-quality customer service in fast-paced settings. Skilled in communication, teamwork, cash handling, sales support, and multitasking while maintaining professionalism and customer satisfaction.

Seeking an opportunity to contribute strong administrative, customer service, and problem-solving skills to a growth-oriented organisation.

Waitress - Govender's Curry Kitchen

(2023-08 - 2024-01)

• Provided prompt and professional table service by taking accurate food and beverage orders from customers.
• Served meals and drinks efficiently while ensuring correct order delivery and customer satisfaction.
• Welcomed guests, presented menus, and assisted with menu recommendations and daily specials.
• Communicated customer orders clearly to kitchen staff and ensured timely preparation and delivery.
• Handled customer payments, including cash and card transactions, and issued correct change/receipts.
• Maintained cleanliness and hygiene standards of dining areas, tables, and service stations.
• Resolved customer complaints or concerns professionally to maintain a positive dining experience.
• Supported team members during peak hours to ensure smooth and efficient restaurant operations.

Customer Services Representative - iContact BPO

(2020-11 - 2022-02)

• Handled inbound and outbound customer calls professionally within a high-volume contact centre environment.
• Assisted customers with billing queries, account updates, payments, and general service-related issues.
• Resolved customer complaints efficiently while maintaining high customer satisfaction standards.
• Updated and maintained accurate customer information on company systems and databases.
• Met daily performance targets, quality assurance standards, and service level agreements (SLAs).
• Demonstrated strong communication, problem-solving, and conflict-resolution skills.

Customer Services Agent - iTalk International

(2020-04 - 2020-09)

• Assisted customers with Telkom account enquiries, billing, data, fibre, and mobile services
• Handled inbound and outbound calls while providing professional customer support
• Helped customers with upgrades, service changes, cancellations, and technical queries
• Resolved customer complaints efficiently and escalated complex issues when necessary
• Updated customer information accurately using CRM systems
• Worked towards daily KPI, productivity, and customer satisfaction targets

Matric - Edendale Technical High School (2019)