Kwanele Mbokane
Junior Network Engineer| IT Technician
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About
As a Junior Network Engineer with 1 year experience in resolving hardware and software implementation, configuring, troubleshooting, security concerns issues and improving network speed. I have a strong understanding of various network protocols and programming languages. I am committed to delivering high-quality, scalable, and secure solutions that meet the needs of the client and the end-users.
Experience
IT Technician - Internship
Gijima
03/2022 - 03/2023 - Pretoria
Duties
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Managed Laptops, Desktops and Printers.
Completing technical reports.
Education
1.Diploma in Information Technology [Communication Networks]
Tshwane University Of Technology
01/2018 - 09/2021
2.National Senior Certificate
Kgomotso Comprehensive High School
01/2014 - 12/2016
