Siphosethu Roxo
ICT Support technician
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About
My name is Siphosethu Roxo, and I am an IT Technician with experience in providing technical support, troubleshooting hardware and software issues, and maintaining IT systems. I enjoy solving technical problems and helping users work efficiently with technology. Over the years, I have developed strong skills in desktop support, networking, system administration, and customer service.
I am a quick learner, work well under pressure, and enjoy being part of a team. I'm currently looking for opportunities where I can continue growing my technical skills while contributing to the success of the organization.
Experience
I am particularly skilled in:
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Providing first-line and second-line IT support
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Troubleshooting desktops, laptops, printers, and network connectivity
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Installing, configuring, and maintaining operating systems and applications
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Managing tickets and prioritizing support requests effectively
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Supporting IT rollouts and maintenance within district or multi-site environments
As an IT professional, I pride myself on being reliable, detail-oriented, and proactive in resolving issues before they escalate. I work well both independently and as part of a team, and I am always eager to expand my technical knowledge and stay up to date with evolving technologies.
Education
National Diploma in Information Technology specializing in business applications.
