Kwena Adam

I am a qualified Car workshop Manager who has experience as technician employed at High End Auto Service as a Workshop Manager. My current position has seen me interact and manage a team of skilled technicians while performing key administrative and leadership duties. My goal is to grow my skill set, develop my career while creating value for the company and its goals.

Workshop Manager at High End Auto Service (2013-08 – Present)

Managing workshop operations, leading technician team, and overseeing administrative and leadership duties

• Properly maintaining equipment and processing both customers and vehicles in a safe and efficient manner
• Managing the shop's labor inventory and expenses
• Properly assigning and dispatching work
• Complying with all governmental requirements
• Maintaining reporting systems required by general management and the factory
• Organizing holidays and shift cover
• Supervising the maintenance of vehicles in workshop
• Management of mechanics
• Day to day management of the workshop team, production projects, productivity, inventory and people management

Service Advisor at Audi Menlyn (2011-12 – 2013-07)

Served as service advisor handling customer interactions and service scheduling

• Greeting customers and listening to their requests
• Scheduling appointments and setting up loaner cars
• Estimating costs and time needed for repairs
• Writing repair orders and maintaining customer records
• Verifying warranty, service contract and insurance coverage
• Conducting inspections and test-driving cars
• Answering customer inquiries and providing feedback

Technician at Audi Menlyn (2009-11 – 2011-11)

Performed vehicle repairs and diagnostic work using computerized systems

• Perform work as outlined on repair orders with efficiency and accuracy
• Examine vehicle and diagnose necessary repairs
• Maintain high safety and quality standards
• Review work orders and discuss work with supervisor
• Inspect motor in operation, road test motor vehicle, and test automotive systems and components using computerized diagnostic and other testing devices to diagnose and isolate faults

Basic Service Hand Skills Training at VW (2009-05 – 2009-10)

Received motor vehicle service training

• Motor vehicle service training

N5 in Mechanical Engineering – Centurion FET

N4 in Mechanical Engineering – Centurion FET (2009)

Matric – Hoerskool Pretoria Wes (2007)