Zelda Strauss
Service Advisor
About
I am a dedicated and knowledgeable service advisor with a passion for delivering exceptional customer care in the automotive industry. With more than a decade of experience, I take pride in understanding clients' needs and providing accurate service recommendations. I strive to coordinate seamless repair and maintenance processes, ensuring that every customer leaves feeling satisfied and confident in the care of their vehicle.
With a strong technical background and a commitment to excellence, I aim to make vehicle servicing a hassle-free and positive experience for all.
Experience
Service Advisor - Volkswagen Brits/SuperGroup - Brits
(2022-08 - 2024-08)
As per VW Brits
- Receiving of clients
- Daily planning of jobs
- Obtaining authorisations
- Follow up progress report
- Job costing
- Collection planning and layout
- Contact clients
- Achieving daily and monthly targets
- Achieving Set CSI score
- Achieving workshop targets
- Team leader for allocated staff
- Technical information
- Creating of job cards
- Creating of sublet orders
- Invoicing
- Receipting of payments
Service Advisor - McCarthy VW Menlyn - Pretoria
(2021-09 - 2022-07)
As per VW Brits
Manager - Femsus Suppliers and Femsus Pub and Grill - Brits
(2020-09 - 2021-05)
- Debtors and Creditors for both
- Wages, UIF and SARS
- Booking and planning for truck rentals
- Purchases for restaurant General Admin
- Quotations for truck rental and deliveries
Service Advisor - Fury Ford Midrand - Midrand
(2020-03 - 2020-08)
As per VW Brits
Service Advisor - Lazarus Motor Company/Ford - Centurion
(2015-02 - 2020-02)
As per VW Brits
Service Advisor - Fury Ford Midrand - Midrand
(2013-06 - 2015-01)
As per VW Brits
Service Advisor - Ford/Nissan Brits - Brits
(2012-06 - 2013-05)
As per VW Brits
Service Advisor - Leons Motors Rustenburg - Rustenburg
(2010-06 - 2012-05)
As per VW Brits
Service Advisor - Maemo Motors Rustenburg - Rustenburg
(2009-12 - 2010-05)
As per VW Brits
Filing Clerk/Service Advisor - Mercedes/Mitsubishi Welkom - Welkom
(2009-02 - 2009-10)
As per duties for filing clerk and Service Advisor
Education
Certified Service Advisor VW - Various Companies (2010-09 - 2024-08)
