Lamees Khan

Results-driven Tourism and Hospitality Management professional with progressive experience in boutique and luxury hospitality, advancing from an intern to management roles across Guest Relations, Front Office, Housekeeping and Duty Management. Experienced in leading teams, overseeing daily operations, maintaining service standards, and delivering exceptional guest experiences. I hold an Honours Degree in Tourism and Hospitality Management from the University of Johannesburg and am currently pursuing my Master's degree.

I am a disciplined, adaptable and people-focused professional with a strong commitment to operational excellence, leadership and continuous development.

Housekeeping Manager, Guest Relations Manager and Duty Manager - Cradle Boutique Hotel

(2023 - 2026)

• Oversee the daily operations of the housekeeping department to ensure high standards of cleanliness, hygiene, and guest satisfaction.
• Lead, train, and manage a team of housekeeping staff, assigning tasks and ensuring smooth workflow.
• Conduct regular room and public area inspections to maintain quality control.
• Manage laundry services, inventory, and ordering of cleaning supplies.
• Coordinate with other departments (Front Office, Maintenance, etc.) to meet guest needs efficiently.
• Handle guest requests, feedback, and complaints professionally and promptly.
• Ensure health and safety procedures are followed by all team members.
• Maintain staff schedules, performance records, and participate in recruitment when needed.
• Lead by example to create a positive, motivated, and productive team environment.

Assistant Front Office Manager Guest Relations Manager, Duty Manager - Cradle Boutique Hotel

(2023 - 2026)

• Oversee daily operations across guest relations, front office, and rooms division departments, ensuring smooth check-in/check-out procedures and optimal guest satisfaction.
• Manage and mentor front office and housekeeping staff to maintain high standards of service.
• Handle guest requests, complaints, and special accommodations to enhance guest experiences.
• Assist with event coordination and hotel activities, contributing to a seamless guest experience from arrival to departure.

Masters - Tourism and Hospitality Management - UNIVERSITY OF JOHANNESBURG (2024 - 2025)

Bachelors of Tourism and Hospitality Management Honours - Tourism and Hospitality Management - UNIVERSITY OF JOHANNESBURG (2021 - 2023)

Bachelors of Hospitality Management Degree - Hospitality Management - THE SWISS HOTEL SCHOOL