Housekeeping Manager at ITC-IN THE CITY – URBAN LIVING SPACES (2026-01 – 2026-04)
- Spearheaded all housekeeping operations for a premium urban living facility, directly managing a multi-disciplinary team of 25 staff members.
- Optimized room availability and presentation standards by establishing a seamless communication loop between housekeeping and front-office departments.
- Implemented standardized cleaning procedures and rigorous inventory control systems to ensure consistent service quality and resource management.
Building, Facilities and Housekeeping Manager (Live-in) at THE DIGS (2019-10 – 2025-12)
- Directed day-to-day operations for a portfolio of three high-occupancy residences housing 230 residents, ensuring 100% compliance with health and safety regulations.
- Managed a permanent staff of 20, including cleaners, security officers, and grounds assistants, through structured scheduling and performance training.
- Executed large-scale maintenance projects and room refurbishments, overseeing move-in/move-out inspections for high-turnover periods.
- Maintained strict OHS standards and hygiene protocols, resulting in consistent "hotel-standard" presentation across all properties.
Project Facilities Manager at UJU ESS – COMPASS GROUP SA (2013-08 – 2018-12)
- Commanded cleaning and hygiene operations in a high-risk mining environment, supervising a workforce of 75 staff and site supervisors.
- Enhanced cost efficiency by streamlining chemical usage and stock management protocols across mining offices and underground areas.
- Ensured 100% Service Level Agreement (SLA) compliance through rigorous audits of hygiene and pest control contractors.
Executive Housekeeping Manager at NKAMBENI SAFARI CAMP (2012-03 – 2013-07)
- Managed 150 en-suite tents, along with 4 supervisors and 32 housekeeping and garden staff.
- Controlled and distributed chemicals and guest amenities, and issued cleaning stock and amenities for public areas.
- Conducted maintenance checks and reports, and managed inventories and stock controls to ensure adequate supplies.
- Scheduled housekeeping and garden staff rosters, and trained staff on standards and procedures.
- Carried out daily tent inspections for arrivals, stay-overs, and departures, and controlled hygiene and pest control services.
- Compiled daily, weekly, and monthly reports, and managed housekeeping orders and stock controls.
Executive Housekeeping Staff Manager – Driver at INTUITION PROPERTY SERVICES (2011-11 – 2012-02)
- Drove staff to drop-off points across Elements, Zebula, and Mabalingwe properties, maintaining accurate vehicle logbooks.
- Supervised staff at all houses and issued cleaning stock for houses and pools.
- Conducted maintenance checks and reports, and controlled and distributed chemicals and amenities.
- Trained staff on standards and procedures, and managed inventories and stock controls to ensure adequate supplies.
Executive Housekeeping / Reception / Canteen Manager at ATS – ALL TERRAIN SERVICES (2011-08 – 2011-10)
- Managed a large operational team of 10 supervisors and 180 personnel, conducting daily high-volume room and tent inspections and hygiene checks.
- Oversaw dining hall duties, including breakfast and dinner services and replenishment, and daily inspections of all nine camp areas.
- Managed camp facilities and reported on needed repairs or maintenance, and controlled chemical and amenities distribution.
- Handled client check-in and departures, room and tent allocations, and investigation of guest complaints.
- Controlled laundry stock orders and general inventories, and compiled daily occupancy and arrival reports.
- Assessed staff performance for conformance to cleanliness standards, scheduled staff rosters, and delivered training.
- Ensured compliance with all Health, Safety, and Environmental policies and procedures.
Clubhouse & Estate Manager at ELEMENTS PRIVATE GOLF RESERVE (5-STAR) (2009-09 – 2010-12)
- Orchestrated luxury service delivery across 14 private lodges, maintaining 5-star presentation and guest relations standards.
- Supervised 25 staff members across housekeeping, kitchen, and bar operations to ensure a seamless hospitality experience for high-net-worth residents.
- Controlled budgets and stock audits for linen and chemicals, ensuring zero-defect quality checks for luxury suites.
Front Office / H&S Supervisor at Castleburn Luxury Resort (Legacy Properties)
Spa Front Desk & Housekeeping Support at Raffles Hotel (5-Star)
General Lodge Manager at Ants Hill 5 Safari Lodge
