Lauren Morris

Results-driven and customer-focused Collections Agent with experience managing overdue accounts, negotiating payment arrangements, and maintaining positive customer relationships. Skilled in communication, conflict resolution, and problem-solving, with the ability to meet collection targets while adhering to company policies and regulatory requirements. Highly organized, detail-oriented, and proficient in maintaining accurate records and handling sensitive customer information with professionalism and confidentiality.

Collections Agent - RCS

(2015-02 - 2018-02)

• Managed collections for retail credit accounts including Game, Makro, Dion Wired, and Sunglass Hut.
• Contacted customers regarding overdue accounts and negotiated payment arrangements.
• Collected outstanding debt while maintaining professional customer service.
• Updated customer account records and payment information accurately.
• Worked towards monthly collections and recovery targets.
• Handled customer queries and resolved account-related issues in line with company policies.

Customer Service Agent - Teleperformance

(2018-03 - 2018-10)

Pre-Legal Agent/Collections Agent - HomeChoice SA

(2018-11 - 2023-10)

• Managed pre-legal collections on overdue HomeChoice and FinChoice customer accounts.
• Contacted customers regarding outstanding balances and negotiated suitable payment arrangements.
• Assisted customers with account settlements and payment solutions to reduce arrears.
• Followed pre-legal collection processes while maintaining compliance with company policies.
• Reviewed account histories, updated customer information, and recorded collection activities accurately.
• Handled customer queries and provided professional support while working towards recovery targets.
• Worked towards monthly collection targets and reduced outstanding debt.

Collections Agent - Virgin Active South Africa

(2023-10 - 2026-04)

A hardworking and enthusiastic individual seeking an opportunity to apply my skills, develop my experience, and contribute to a successful team. I am a quick learner with strong interpersonal skills, a positive attitude, and a willingness to take on new challenges.

• Managed member account collections and followed up on outstanding payments.
• Contacted clients regarding overdue balances while maintaining professional customer service.
• Updated account records and assisted with payment arrangements and queries.
• Worked with internal teams to resolve billing issues and improve account recovery.
• Maintained accurate documentation of customer interactions and payment statuses.

Grade 12 (Matric) - Malibu Secondary School (2013)

Marketing Management Diploma - Marketing Management - College SA (2015)