Collections Agent at JER 31 and associates (2025-09 – Present)
- Handling and resolve incoming calls from Creditors and customers
- Resolve delinquent accounts and collect payment
- Capture clients details and uploading documents
Debt Review Administrator at MSD consulting (2024-06 – 2025-08)
- Managing correspondence and handling phone calls and email
- Ensure that the debtor pays the amounts due in terms of a judgment or other financial obligations
- Capture clients details and uploading documents
- Draft cancelation letters and request refunds from Clients (creditors)
Consultant at Lewis Head Office (2019-08 – 2024-04)
- Communicating telephonically with customers
- Attend customer queries via WhatsApp and emails
- Resolve delinquent accounts and collect payment
- Resolve customer query
- Monitor accounts on daily basis
- Draft and send balance, settlements and paid up letters
- Taking part in training and other learning opportunities to expand knowledge of the company
Debt collector at Tenacity financial services (2016-08 – 2019-06)
- Handling and resolve incoming calls from the stores and customers
- Negotiate for payment plan
- Process payment and refunds
- Resolve customer credit issues
Collections Agent at MBD Credit Solutions (2015-10 – 2016-06)
- Handle and resolve incoming calls from customers
- Advised customer on alternative payment plan
- Monitor accounts on daily basis
Sales Agent at Jabba connect (2014-01 – 2015-02)
- Establish relationship with new customers
- Strive to improve customer satisfaction through excellent customer service
- Maintain and grow relationship with existing clients
