Leandro Holmes

Results-driven administrative professional with 3+ years of experience managing high-volume, multi-practitioner healthcare environments. Currently operating across two concurrent roles — coordinating front-office operations for a 4-doctor medical practice while simultaneously supporting a private psychology practice as a dedicated PA. Proven ability to lead process migrations (Elixir Classic to Cloud), reduce client no-shows by 70% through proactive communication systems, and maintain full compliance in confidential, POPIA-sensitive environments.

Seeking a senior administrative or operations role where efficiency, discretion, and initiative are valued.

Administration Clerk at Meredale Medical Centre (2022-01 – Present)

Multi-practitioner front-office administrator for a busy general practice serving 40–60 patients daily across 4 doctors.

• Manage end-to-end scheduling across 4 practitioners, coordinating appointments, reschedules, and urgent slots without disruption to daily flow
• Led the successful migration from Elixir Classic to the Elixir Live cloud platform — trained senior staff on new workflows and ensured zero loss of patient data or operational downtime during transition
• Process and reconcile billing, invoicing, cash transactions, and medical aid claims across all major South African schemes including Discovery, Medscheme, GEMS, and others
• Maintain accurate, confidential patient records in full compliance with POPIA requirements and HPCSA practice guidelines
• Serve as primary contact for patient queries, complaints, and escalations — consistently resolving conflicts between patients and staff to protect clinic reputation and flow
• Designed and implemented new administrative procedures that improved front-office efficiency and reduced processing errors

Psychologist's Personal Assistant at Nkazimulo Health (Private Practice) (2025-01 – Present)

Sole administrative support for a private psychology practice, managing operations, client communications, and digital workflow.

• Coordinate 14+ therapy sessions weekly via Google Calendar, managing bookings, reschedules, and cancellations with zero scheduling conflicts
• Reduced client no-show rate by approximately 70% by implementing a structured two-day pre-session reminder system via WhatsApp Broadcast
• Handle all client communication with strict confidentiality and sensitivity, upholding ethical standards appropriate to a mental health environment
• Manage digital records, session documentation, and insurance claim preparation using Google Workspace and Google Gemini
• Prepare daily practitioner schedules and support overall practice efficiency in a high-trust, independent operating environment

National Senior Certificate (NSC) — Matric – Mondeor High School, Johannesburg (2016)