Lucia Ramphisa

Organized and detail-oriented administrative professional with extensive experience in healthcare administration, logistics, and customer service. Skilled in financial management, patient care coordination, purchase order management, and office administration. Strong communicator with the ability to work under pressure and ensure compliance with company and regulatory standards.

Practice Administrator - Paediatric Neurodevelopmental Team

(2024-04)

• Develop budgets, monitor expenditure, and perform daily financial management tasks
• Assist with business planning and improvement of administrative processes
• Book patient appointments and manage the doctor's schedule
• Handle calls, emails, and WhatsApp messages professionally
• Monitor compliance with health regulations and patient care practices
• Create and implement service delivery improvement plans
• Maintain documentation and records, ensuring accuracy and confidentiality

Buyer - Effective Laboratory Supplies

(2023-05 - 2023-08)

• Created and managed linked Purchase Orders in Sage Evolution
• Communicated with suppliers to confirm orders, pricing, and delivery timelines
• Maintained records of payments, COD accounts, and purchase orders
• Coordinated with internal teams for order feedback and stock management
• Processed imported stock and managed exchange rates

Customer Service Agent - Buffalo International Logistics

(2021-04 - 2022-05)

• Handled multi-channel client enquiries via phone, WhatsApp, and email
• Followed up on pending enquiries and solved system issues
• Liaised with clients regarding import VAT and customs duties

Sales Representative - Affinity Health

(2020-07 - 2021-04)

• Promoted and sold products/services to new and existing customers
• Conducted needs analysis and cost-benefit assessments
• Managed currency exchange rates in systems and flight information
• Maintained customer relationships and achieved sales targets

ISD/ISPN Agent (Customer Services – Imports) - DHL Express

(2013-08 - 2017-02)

• Handled inbound import and export calls
• Provided guidance on administration and operational requirements
• Promoted DHL services to customers to support business growth

Leadership Programme (Freight Forwarding) - DHL Express

(2012-01 - 2012-12)

• Assisted customers with VAT, duties, and import documentation
• Liaised between customers and departments
• Managed import entries and shipment clearance

National Diploma - BCom Economics Degree - Unisa (2006)

Grade 12 - Petit High School (2005 - 2005)