Lebohang Macu

Customer-Focused Sales Professional with 3+ Years of Experience: Proven track record in retail sales, upselling, and customer engagement, with strong expertise in product knowledge, visual merchandising, and complaint resolution.

Available for New Opportunities: Currently employed with a 2-week notice period; open to roles that leverage sales, service, and team collaboration strengths within dynamic customer-facing environments.

Sales Consultant at Volpes (2021-08 – Present)

• Provide exceptional customer service by engaging with clients and recommending suitable products from the Volpes range.
• Maintain in-depth product knowledge across all categories including bedding, curtains, and home accessories to confidently advise customers and upsell complementary items.
• Handle point-of-sale transactions including cash and card payments with accuracy, ensuring smooth and professional checkout experiences.
• Achieve and exceed daily and monthly sales targets through strong product presentation and effective communication.
• Ensure the store is clean, well-merchandised, and stocked at all times, following visual merchandising standards.
• Manage customer queries, exchanges, and returns in line with company policies, always aiming for positive resolutions.
• Collaborate with team members to meet store objectives, support stock take processes, and maintain stockroom organization.

Sales Representative (Contract) at Simply School (2018-11 – 2019-03)

• Promoted educational products and services to prospective clients through direct outreach and cold calling.
• Demonstrated product features and benefits, resulting in increased product adoption among school clients.
• Maintained client records and followed up on leads, contributing to 20% growth in short-term sales targets.
• Provided post-sale customer service, resolving queries and ensuring product satisfaction.
• Successfully closed multiple accounts within the first month, exceeding the contract's expected lead-to-sale ratio.
• Earned positive feedback for professionalism and clear communication during school presentations.

National Senior Certificate (Matric) – Forest Hill High School