Network Support Engineer
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: Respond promptly to incoming service
: Provide high quality telephonic and remote support that will aid in the timeous resolution of service requests and incidents
: Logging of new tickets on the CRM system and constantly making sure the system and the client is always kept up to date.
: Troubleshooting client’s network / MPLS connectivity this includes Fibre, VSAT, LTE
: Support MTN Enterprise mobile corporate,
: Provide Tier 1 support for VOIP services
: Provide Tier 1 support for fibre and GPON
: Provide core 1st level technical support
: Resolve all technical escalations for all
Enterprise customers for all technology,
Voice, data and messaging product
: update incident and problem management
: Attending to issues logged through the
Mailbox, voice IVR and CRM Queues
: Document all interactions with enterprise
Customers and troubleshooting steps in the
TT system.
: Facilitate Recons as a result of incidents
INFORMATION TECHNOLOGY AND COMPUTER SCIENCE
