Lee-Anne Soobramoney

A highly experienced Senior Operations Specialist with over 19 years of progressive experience within Vodacom, specialising in financial administration, operational excellence, stakeholder management, and team leadership. Recognised for consistently delivering high-quality results, managing complex escalations, and driving process improvements across high-impact environments. Demonstrates exceptional analytical ability, strong decision-making skills, and a proven track record of managing large operational portfolios including OBF, Trade-In, goodwill assessments, financial reconciliations, and month-end reporting.

A dedicated, solutions-driven professional known for service excellence, accuracy, integrity, and leadership that empowers teams and enhances customer experience.

Debtors and Creditors - Sahara Computers

(2007-02 - 2007-04)

• Contacted customers regarding outstanding payments.
• Issued credit notes.
• Resolved account-related queries.

Operations Agent - Vodacom PTY LTD

(2007-05 - 2007-10)

• Booked in and received devices using in-house system-(Service Base).
• Contacted customers for service satisfaction.
• Captured and updated customer information.
• Dispatched and managed TAT for devices sent to third party for repairs.

Senior Operations Agent - Vodacom PTY LTD

(2007-11)

• Managed full financial processes including invoicing, billing, claim vetting, credit notes, and month-end reporting.
• Conducted account reconciliations with third-party service providers.
• Processed and validated credit notes and goodwill requests following detailed investigation.
• Provided operational support to franchises, OEMs, couriers, and key stakeholders.
• Handled escalated customer and franchise queries within SLA requirements.
• Analysed operational and financial reports to identify trends and implement corrective actions.
• Audited third-party billing for accuracy prior to payment submission.
• Ensured stock control and accountability for all devices allocated to the team/area.
• Managed the national Trade-In process and ensured compliance with internal guidelines.
• Produced reporting analytics to support operational decisions.
• Managed CEO and high-profile escalations requiring urgent resolution.
• Processed out-of-warranty credits for all stores nationwide.
• Managed the Out-of-Box Failure (OBF) Department, ensuring compliance, accountability, and service excellence.
• Led and supported team members, ensuring availability of resources and fostering growth through coaching and performance input.

Matric - Kharwastan Secondary School (2003)