Leigh McPetrie

Leigh is an immediately available, friendly and organised Administrator and Customer Service agent who has over 5 years experience in her professional career. She has worked within different industries allowing her to gain knowledge and a range of skills working with different customers in the medical, hospitality and service industries. In her variety of roles she has expanded her skills working within a team and autonomously.

SMEG Brand Ambassador at Kitchen Kandy (2023-08 – 2024-12)

Contract role

• Demonstrating SMEG Bean to cup Coffee Machine
• Customer service - Customer interaction on the floor, dealing with queries and compliments.
• Stock related tasks - Stock check, making sure stock is neat and presentable on display in the store.
• Making Coffee as part of demonstrating Bean to Cup Coffee Dispenser.

Shop Supervisor and Sales Assistant at FOOD XPRESS (2019-12 – 2021-07)

Permanent Full Time role

• Supporting and overseeing a team of 2 team members
• Customer service - answering calls; customer interaction on the floor, dealing with grievances, queries and compliments; escalation and liaising with internal stakeholders.
• Stock related tasks - rotating stock, receiving stock, stock check, inventory management (including ordering of stock), overseeing pricing and discounting.
• Cash handling - POS and petty cash
• Social media marketing: handling social media presence on platforms such as Whatsapp, Instagram, and Facebook including the design of posts using Canva and Adobe to maximise profitability.
• General ad hoc duties such as store presentation, opening store and closing the store

Manager and Sales Assistant at Fabulous Christmas Pop Up (2015-11 – 2018-12)

2 month contracts consecutively for 3 years

• Team of 5 reporting to me for any escalations and queries
• Store set up and set down
• Customer service - dealing with queries, selling of products, ensuring stock pricing was correct, ensuring supplies were available, cleaning, stock check
• Cash handling - POS (YOCO) and petty cash

Receptionist / Data Entry at Siam Thai Massage (2017-01 – 2017-03)

2 month contract

• Opening and closing of store
• Booking treatment over the phone and walk-ins
• Informing customers of different treatments offered as up selling
• General customer service
• Cash handling and data entry

Casual at Fabulous Flowers (2016-01 – 2016-12)

• Customer service role
• Setting up store - including opening store, display set ups, stock check and general store presentation
• Booking flowers for delivery or pick up
• Purchase orders over the phone and in store

Full time Maternity Contract cover - Admin Assistant at Informed Healthcare Solutions (2013-06 – 2014-03)

• Medical aid form completion, processing medical aid enquiries, proofreading, and ensuring details were all correct and data capturing using programs such as Excel, Outlook and Word.
• Contacting patients and external HR for details when information was missing
• Customer follow ups
• Conversing with medical aid companies for certificate approvals and corrections or follow ups on pending approvals

Full time Contract role - Admin Assistant at Informed Healthcare Solutions (2014-08 – 2015-01)

All work completed was the same as above.

Cashier at Prima Pizza (2012-11 – 2013-05)

• Customer service such as answering calls, processing orders, handling customer queries.
• POS systems (internal system used)

National Certificate of Vocation in Hospitality in Hospitality – False Bay College Muizenberg Campus (2008 – 2010)

Wynberg Girls junior - high year 10 (1997 – 2007)