Lena Ngwenya

Highly motivated and customer-focused Senior Travel Consultant with almost 21 years of experience in the travel, hospitality, and airline industries.

Junior Consultant - SAA City Centre / Mary Reynolds Travel Agency

(2003-06 - 2006-02)

• Booking domestic flights
• Arranging car hire and hotel bookings
• Processing VMPDs, MCOs, and insurance policies

Call Centre Agent - Sun International Hotels

(2006-04 - 2009-05)

• Managing hotel reservations

Ticketing Reservation Agent - Egypt Airlines

(2009-07 - 2011-02)

• International and domestic ticket bookings
• Rerouting
• Refunds
• Group bookings
• Administration

Ticketing Reservation Agent - Saudi Arabian Airlines

(2011-03 - 2013-02)

• Reservations
• Government travel arrangements
• Refunds
• MEDs
• Customer support

Senior Travel Consultant - Indo Jet Conway Travel Agency

(2013-06 - 2015-02)

• International bookings
• Visas
• Forex
• Travel insurance
• Transfers

Travel Consultant and Reservation Agent - Azande Consulting

(2015-03 - 2017-03)

• Reservations
• Ticketing
• Schedule changes
• Customer support
• Payments
• Reporting

Sales and Service Centre Consultant - Air France KLM

(2018-08 - 2022-07)

• Assisting domestic and international travelers
• Handling reservations
• Loyalty programs
• Airline sales

Vitality Travel Senior Consultant - Tourvest Travel Services

(2022-07 - 2023-06)

• International and domestic flight bookings
• Hotel reservations
• Car hire arrangements

Senior Corporate Travel Consultant - SAA City Centre / Mary Reynolds Travel Agency

(2023-07 - 2026-04)

• Domestic and international flight bookings
• Car hire
• Hotel reservations
• EMDs
• Insurance processing

National Senior Certificate / Matric - Rise and Shine College (1997)

Diploma - Travel & Tourism - Dumbarton Business College (1999)