Lerato Maluleke

Empathetic, patient and dependable customer service professional with experience handling inbound calls, resolving customer concerns and communicating with people from different backgrounds. Experienced in creating professional, respectful interactions, handling confidential information and maintaining accurate records. Strong listener with a calm communication style, good judgement and a genuine interest in giving people space to speak without feeling judged.

Comfortable working independently, following procedures and protecting privacy.

CUSTOMER SERVICE CONSULTANT at Webhelp • Handled inbound customer calls and provided professional support for financial and service-related queries.

• Listened carefully to customer concerns, clarified issues and worked toward appropriate resolutions.
• Investigated customer problems including missing orders and assisted with order placement.
• Maintained accurate customer information and records while communicating clearly and respectfully.
• Worked in a fast-paced environment while maintaining professionalism, patience and service standards. DATA CAPTURER/ DATA ENTRY at Wits Health Consortium 5 years • Captured, verified, cleaned and processed confidential clinical and programme information with a high level of accuracy.
• Maintained accurate electronic records and performed data-quality checks to identify and correct errors.
• Handled confidential information responsibly and followed established procedures for information management.
• Prepared daily, weekly and monthly reports and supported monitoring and evaluation activities.
• Worked independently and consistently met accuracy and reporting requirements using Tier.net and REDCap. RECEPTIONIST at Astute Properties • Provided professional front-desk and administrative support to clients and visitors.
• Responded to enquiries, directed queries appropriately and maintained a welcoming professional environment.
• Maintained organised office records and supported day-to-day administrative processes.

Matric Certificate

Professional Certificate in Data Analytics - Spreadsheets, SQL, Tableau & R – Google

Certificate in Data Management for Clinical Research (2023)

Certificate in Virtual Assistant (2024)

Certificate in Power BI: Prepare, Clean, Transform & Load Data

Coursework in Project Management / Data Analysis

Driver's Licence in Code 10